Technical Support Specialist JO

3 weeks ago


San Francisco, United States Simera Full time

Unlock your remote work journey: you shine, we match you Once you apply, you will be receiving your profile link in the next 24 hours. After applying you will need to complete your profile and receive follow-ups from our talent advisors, and our AI platform will do the rest.

Summary

:

As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat, resolving issues promptlyDiagnose and troubleshoot technical problems related to hardware, software, and networking.Document all interactions and resolutions accurately in the ticketing system.Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (preferred).Good - strong years of technical support experience, with strong customer service skills.Proficiency in troubleshooting various technical issues.Excellent communication skills.English proficiency at C1/C2 level.

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