Technical Support Specialist

4 weeks ago

San Francisco, United States Miroculus Full time

**Technical Support Specialist - Level 2** San Francisco, CA / Commercial

Customer Support / Full Time

Miroculus is looking for a motivated

**Technical Support Specialist - Level 2** with a strong support background to help us maximize customer success and positive experience with our novel digital microfluidics platform. This position will be based in our San Francisco, CA headquarters and will report to the Sr. Manager for Customer Service and Support. + Provide guidance and technical expertise to customers via phone or email. + Collaborate with Miroculus teams to understand complex issues and problem solve. + Relay voice of customer and market trends back to the Miroculus development and product marketing teams. + Record and track inquiries and feature requests in the Miroculus customer relationship management (CRM) system. + Assist in training and management of Technical Support Specialists - Level 1 **Qualifications:** + BS in Biological Sciences + Customer-facing support experience in biotech industry + Familiarity with library preparation for next generation sequencing + Excellent problem solving and communication skills + Experience working within a cross-functional team + Strong organizational, time management, and prioritization skills + Desire to support customers and enhance their experience **About Miroculus** Miroculus uses proprietary digital microfluidics technology to automate and miniaturize the most complex genomic protocols such as NGS library prep, synthetic biology, genome editing, and combinatorial chemistry in a compact, user-friendly system. Our vision is to make the most complex protocols easy and accessible to scientists everywhere. We are a tight-knit team who strives to work together according to our company values of humility, commitment, and solidarity. **Commitment to Diversity** Miroculus believes that diversity is a competitive advantage, that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender identity or expression, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, body size or shape, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. **Covid Vaccine Requirement** For the health and safety of our team members, vendors, and customers, Miroculus requires all employees to be fully vaccinated against COVID-19 and to show proof of vaccination. New hires will be given a grace period of eight (8) weeks to comply with this mandate. This requirement is a condition of employment with Miroculus, unless you would like to request an accommodation due to a disability or sincerely held religious belief.

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