IT Support Specialist

2 weeks ago


Indiana, United States PKF-VMB Belgium Full time

Om zijn afdeling IT & Business Support Applications in België te versterken, is Holcim op zoek naar een

IT Support Specialist

voor de 28 sites. U werkt in Nijvel en maakt deel uit van een professioneel en dynamisch team. Als

IT Support Specialist

ben je verantwoordelijk voor het bieden van snelle en behulpzame technische ondersteuning op IT-systemen. Je beantwoordt vragen over technische basisproblemen en geeft advies over hoe deze op te lossen. U bent het eerste niveau in het interventieproces met onze gebruikers. Jouw missie Dienen als eerste aanspreekpunt voor klanten die technische bijstand zoeken per telefoon of e-mail Probleemoplossing op afstand uitvoeren met behulp van diagnosetechnieken en relevante vragen De beste oplossing bepalen op basis van het probleem en de door de klanten verstrekte details De cliënt begeleiden bij het oplossen van het probleem. Onopgeloste problemen doorverwijzen naar het volgende niveau van ondersteunend personeel. Correcte informatie verstrekken over IT-producten of -diensten gebeurtenissen en problemen en de oplossing ervan vastleggen in logboeken Bijhouden en bijwerken van de status en informatie van klanten Opmerkingen of suggesties van klanten doorsturen naar het juiste interne team Mogelijke verbeteringen van procedures vaststellen en voorstellen U zal een diploma computerwetenschappen of/met ten minste 3 tot 5 jaar beroepservaring Je moet een goede technische kennis hebben en effectief kunnen communiceren om het probleem te begrijpen en de oplossing ervan uit te leggen. U bent klantgericht en geduldig in de omgang met interne en externe klanten Je bent oplossingsgericht en je bent beschikbaar en ruimdenkend. Je bent gemotiveerd, creatief en gepassioneerd, je leert graag en gaat graag nieuwe uitdagingen aan. Je bent autonoom terwijlste weet hoe je in teamverband moet werken. Holcim Belgium, lid van Holcim Group, heeft meer dan 1.000 medewerkers in 28 vestigingen in dienst. Holcim speelt een zeer belangrijke rol in de maatschappij. Als wereldleider in innovatieve en duurzame bouwoplossingen stimuleren we de ontwikkeling van groenere steden, slimmere infrastructuur en verbeterde leefomgevingen over de hele wereld. Terwijl we de manier waarop de wereld wordt gebouwd opnieuw uitvinden, zijn we op zoek naar het talent van morgen om onze teams te versterken. Onze sterke punten? Samenwerking, ambitie, diversiteit en veiligheid. Maken nieuwsgierigheid, passie en innovatie deel uit van jouw DNA? Sluit je dan bij ons aan Ons aanbod Aantrekkelijke beloning voor je werk en inzet (bedrijfswagen, bonus, cafetariaplan, enz.) Je komt terecht in een bedrijf met sterke waarden. Bij Holcim Belgium zijn we diep overtuigd van de waarde van diversiteit voor ons bedrijf, zowel door de rijkdom aan culturele uitwisselingen als door de rijkdom aan ideeën die erdoor ontstaan. De kans om je persoonlijke en professionele vaardigheden te ontwikkelen; Flexibele, hybride werktijden: je kunt werken vanuit verschillende locaties (thuis, kantoor, enz.); Een programma gebaseerd op 3 pijlers: uw welzijn, uw professionele ontwikkeling en onze Holcim-gemeenschap (met hospitalisatieverzekering, een bijstandsprogramma voor werknemers, initiatieven voor mentale en fysieke gezondheid, sociale activiteiten, enz.)

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