Customer Service/Traffic Operations Specialist

1 month ago

Anaheim, United States Vinci Full time

ABOUT US

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

MAJOR DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.

  • Perform a system check per different workstations to verify all video surveillance system cameras are working, as well as toll collection systems
  • Constantly check the video monitors to verify and locate vehicle accidents, mechanical breakdowns or dangerous debris in the lanes which could disrupt traffic flow and/or endanger commuters
  • Monitor the safety and security of CAS and CHP officers as they provide roadside assistance or other required duties
  • Perform dispatch duties and maintain a 24-hour log which chronicles all calls handled by CAS, including start and end times and the type of service provided
  • Hourly checks of different workstations to confirm all VSS cameras and toll collections systems are working and to report failing or failed systems to ETTM and coordinate with them for their repair
  • Record traffic accidents/major incidents as requested, onto DVDs
  • Prepare monthly reports related to events occurring in the 91 Express Lanes and CAS response times
  • Performing other required functions associated with the above-listed duties, as well as performing the minimum required number of Initial Image Reviews


SHIFTS

  • Morning Shift: 5:00 am - 1:30 pm(days may differ)
  • Afternoon Shift: 12:30 pm - 9:00 pm (days may differ)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong Data entry skills
  • Must be able to organize and write correspondence and memos in a logical/methodical manner
  • Must have strong language and writing skills
  • Excellent attendance and punctuality
  • Enjoy providing prompt and timely service to our clients
  • Ability to read and comprehend normal instructions, correspondence and memos
  • Must have clear written and verbal communication skills
  • Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • Excellent computer skills are required. Knowledge of Microsoft Office program, working knowledge of the Windows computer operating system and experience with other PC-based applications
  • Ability to accurately prepare reports and log roadway incidents or other events
  • Accurately relay details in a clear and concise manner, whether on the telephone or the radio in what can be a stressful environment
  • Demonstrate the ability to cooperate and communicate with coworkers and supervisors
  • Demonstrate the ability to work independently, follow established company procedures and exercise good judgment

EDUCATION AND/OR EXPERIENCE

  • High school diploma or general education degree (GED)
  • At least one (1) year of customer service experience preferred

SUPERVISORY RESPONSIBILITIES

  • There are no supervisory responsibilities in this position.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

  • Customer Service/Traffic Operations Specialist

    4 weeks ago

    Anaheim, United States Cofiroute USA [now ViaPlus] Full time

    Customer Service/Traffic Operations Specialist ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data...

  • Traffic Operations Specialist

    3 weeks ago

    Anaheim, California, United States ViaPlus by VINCI Highways Full time

    About ViaPlus by VINCI HighwaysWe are a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility.Job SummaryWe are seeking a skilled Traffic Operations Specialist...

  • Traffic Operations Specialist

    3 weeks ago

    Anaheim, California, United States ViaPlus by VINCI Highways Full time

    About ViaPlus by VINCI HighwaysViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility.Job SummaryWe are seeking a skilled Traffic...

  • Traffic Operations Specialist

    1 month ago

    Anaheim, California, United States ViaPlus by VINCI Highways Full time

    About ViaPlus by VINCI HighwaysWe are a global mobility company specializing in Intelligent Transportation Systems (ITS) solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility.As a VINCI Highways subsidiary, we are committed to...

  • Traffic Operations Specialist

    2 weeks ago

    Anaheim, California, United States ViaPlus by VINCI Highways Full time

    About ViaPlus by VINCI HighwaysViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility.We are committed to technical innovation and...

  • Customer Service/Traffic Operations Specialist

    3 months ago

    Anaheim, United States VINCI Highways Mobility Solutions Full time

    ABOUT USViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...

  • Customer Service/Traffic Operations Specialist

    5 months ago

    Anaheim, United States VINCI Highways Mobility Solutions Full time

    ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...

  • Customer Service/Traffic Operations Specialist

    5 months ago

    Anaheim, United States VINCI Full time

    ABOUT USViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...

  • Customer Service/Traffic Operations Specialist

    1 month ago

    Anaheim, United States VINCI Full time

    ABOUT USViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless...

  • Traffic Operations Specialist

    1 week ago

    Anaheim, California, United States ViaPlus by VINCI Highways Full time

    About ViaPlus by VINCI HighwaysWe are a global mobility company specializing in revenue and services management solutions for the transportation industry.Job SummaryWe are seeking a Traffic Operations Specialist to join our team. The successful candidate will be responsible for performing system checks, monitoring video surveillance systems, and providing...

  • Customer Service Representative

    1 month ago

    Anaheim, California, United States VINCI Highways Mobility Solutions Full time

    About VINCI Highways Mobility SolutionsVINCI Highways Mobility Solutions is a global leader in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics required for...

  • Traffic Control Attendant

    2 weeks ago

    Anaheim, United States SP+ Full time

    Job SummarySP+ is seeking a skilled Traffic Control Attendant to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth flow of traffic in and out of our parking facilities.Key Responsibilities:Monitor and control traffic flow to ensure safe and efficient parking operations.Assist customers with parking and...

  • Customer Service

    2 weeks ago

    Anaheim, United States Evs Full time

    We are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client's marketing & customer service team The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area As a...

  • Customer Service Specialist

    3 months ago

    Anaheim, United States LOBEL FINANCIAL Full time

    Join a Thriving Team at Lobel Financial! Ready to take your customer service skills to the next level? Lobel Financial, a leading name in the auto finance industry, invites you to grow with us. Ranked among the top 20 in our field, we pride ourselves on fostering a supportive environment where your dedication and drive can lead to limitless career...

  • Customer Service Representative

    2 weeks ago

    Anaheim, California, United States Best Cheer Stone Full time

    Job OverviewBest Cheer Stone is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Specialist. In this role, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized checkout area.Key ResponsibilitiesOperate cash register and handle...

  • Battery Specialist

    4 weeks ago

    Anaheim, United States Motive Energy Full time

    Purpose and scope: The Battery Specialist - Customer Service Rep is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions, the Customer Service Representative must maintain a high level of...

  • Distribution Driver

    1 week ago

    Anaheim, CA, United States Traffic Management Inc. Full time

    Job SummaryWe are seeking a highly skilled Distribution Driver to join our team at Traffic Management Inc. The successful candidate will be responsible for collecting products from vendors and delivering them to our branches in a timely and efficient manner.Key ResponsibilitiesInterface with Distribution Manager to obtain delivery/pick up schedule and...

  • Customer Service Representative

    2 weeks ago

    Anaheim, California, United States Carrington Holding Company, LLC Full time

    Customer Service Specialist ICarrington Mortgage Services is seeking a highly skilled and customer-focused Customer Service Specialist I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our borrowers and third-party inquiries regarding existing mortgage loans.Key...

  • Janitorial Services Specialist

    2 weeks ago

    Anaheim, California, United States Service Master clean Full time

    This position is responsible for creating a healthy and safe environment for our customers, students, and staff by performing various cleaning and maintenance duties.Key Responsibilities:Perform all cleaning duties for facilities, including offices, classrooms, and common areas.Ensure all areas are clean, sanitized, and free of hazards.Operate and maintain...

  • Operational Specialist

    1 week ago

    anaheim, United States Oceania International Full time

    Company Overview and Job Description Summary:Oceania International is a fast-growing E-commerce company seeking an experienced and proactive Operations Specialist to join the team. This position will oversee these operations ensuring that the most efficient use of resources is being utilized. Production and customer service targets will be met through...