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Director of Business Transformation

3 months ago

Columbia, United States CEEUS Full time

Job Responsibilities1. Strategic Leadership:Develop and implement strategies that align with CEEUS's business objectives.Lead and manage the team responsible for PMO, Process Engineering, Workforce Education, and DEX.Foster a culture of lean thinking, continuous improvement, and innovation.2. Team Management:Foster a collaborative and innovative team environment.Oversee the professional development and performance of team members.3. Project Management Office (PMO):Oversee project management, ensuring timely and successful project delivery.Implement agile and waterfall project management methodologies and tools.4. Process Engineering, Continuous Improvement, and Documentation:Lead process engineering to map, analyze, and optimize business processes.Implement and champion continuous improvement methodologies and tools to foster a culture of excellence in alignment with Lean principles.Ensure comprehensive documentation of processes, systems, and best practices, maintaining an organized and accessible internal documentation library.Drive consistency across the organization by establishing and maintaining Standard Operating Procedures (SOPs) with regular updates and revisioning.Initiate and support a cross-functional Process Improvement team to identify areas for improvement and develop actionable plans to implement changes.5. Workforce Education and Enablement:Oversee development and implementation of educational programs to enhance employee understanding and utilization of technology and business processes.Lead the creation and delivery of educational materials to support continuous learning and career development.6. Digital Employee Experience (DEX):Enhance user engagement, productivity, and satisfaction through effective use of digital tools and platforms.Lead helpdesk management to ensure timely and effective resolution of issues, providing excellent support to all employees.Manage the setup, maintenance, and optimization of meeting room A/V systems to ensure seamless and productive meetings.Ensure a positive and efficient digital onboarding and offboarding experience.7. Collaboration and Communication:Work closely with other departments to understand their needs.Collaborate with the Director of Business Data & Applications and the Director of Business Technology to ensure unified solutions that meet business needs and prioritize end user adoption and integration across the organization

Requirements:Bachelors Degree in Information Technology, Computer Science, or related Technical coursework10+ years’ experience in project management, process engineering, workforce education, and digital employee experienceTeam leadership and management experienceITIL Foundations (or certification within first 12 months of hire)PMP (or certification within first 12 months of hire)

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