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Senior Transitional Care Assistant

1 month ago

New York, United States VNS Health Full time

Senior Transitional Care Assistant Apply for locations in Manhattan. Time type: Full time. Posted on: Posted 2 Days Ago. Job requisition ID: R011298. Overview As a Senior Transitional Care Assistant, you will act as a navigator, educator, and advocate, empowering your clients with the knowledge and tools they need for seamless transitions of care. You will serve as a liaison between the client and the healthcare delivery team while also providing administrative and customer service support. Compensation Range: $25.46 - $31.86 Hourly. What We Provide Referral bonus opportunities. Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays. Health insurance plan for you and your loved ones, including Medical, Dental, Vision, Life, and Disability. Employer-matched 401k retirement saving program. Personal and financial wellness programs. Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program. Generous tuition reimbursement for qualifying degrees. Opportunities for professional growth, career advancement, and CEU credits. What You Will Do Understand and discuss the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to another level of care setting. Work closely with the Care team to monitor and track client progress. Prepare detailed, accurate, and timely documentation. Facilitate periodic case record reviews and case conferences with the Care team for assigned clients. Establish and promote an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies, and other facility personnel. Document all interactions with the interdisciplinary team in the EMR. Follow up with clients and maintain expected timeframes as per workflow. Qualifications Licenses and Certifications: Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs. Education: Associate’s degree in human services or a related field or equivalent work experience, required. Bachelor's degree in a human services or related field, preferred. Work Experience: Minimum of two years of customer service experience in the medical field (i.e., hospital, long-term care, home care, medical office), required. Ability to adapt to change and work in a team-based environment, required. Strong follow-up skills required, as well as the ability to manage multiple priorities, required. Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients, required. Must be organized and detail-oriented. Experience entering data, navigating, and retrieving information through computer systems, required. Proficient computer skills in Microsoft Office, preferred. Bilingual skills may be required, as determined by operational needs. #J-18808-Ljbffr