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Full-Time Financial Counselor

2 months ago

Hampton, United States Trinity Health Full time
Employment Type:
Full timeShift:
Day Shift

Description:
The Financial Counselor is responsible for meeting with patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, Medicaid, or other local/governmental funding program) and/or require assistance in reviewing and establishing payment options. The Financial Counselor is responsible for a broad spectrum of duties, beginning with the initial patient contact, via the pre-admit/pre-registration functions and ending with the control and maintenance of the patient's account until discharge. Within this range, the Financial Counselor is responsible for determining the financial status of the patient during the financial counseling process. The position may also perform cashier and customer service functions.
ORGANIZATIONAL SUMMARY

Reports to: Patient Access Manager

Supervises: None

Key Working Relationships: Patient Financial Services Staff, Clinic Managers and Staff, Case Management, and hospital departments.

Primary Customer Groups: Patients, guarantors, families, attorneys, insurance companies, social workers, other agency staff, employees, and physicians. Age/Population of Patients Served: All Ages

ESSENTIAL FUNCTIONS
  • Performs activities that relate to financial counseling for multiple patient types (Inpatient Admissions,
  • Outpatient Observation and Bedded Outpatients, Diagnostic Outpatients, Ambulatory Surgery, Emergency Department Registrations, Series accounts, etc.), dissemination of patient information, and support coverage of other departmental divisions Monitors reservation and scheduling information to initiate the financial counseling process on a pre-service, time-of-service and post-service basis.
  • Reviews prior account notes for any information that might aid in the application/payment process, as well as documents all encounters and actions.
  • Ensures that all accounts are properly classified in the patient accounting system: Informs patient/guarantor of their liabilities and collects appropriate patient liabilities
  • Seeks appropriate funding based upon patient requirements, collecting supporting documentation (payroll stubs, tax returns, credit history, etc.), as required.
  • Provides information and education to the patient, family member and/or guarantor of the application/documentation process.
  • Assists patient/guarantor in completing a charity application, financial statement and/or payment contract when required according to hospital policies.


ADDITIONAL FUNCTIONS

Accesses resources to assist patients or others managing an account's settlement who have disabilities in communications and who are not able to communicate adequately in English.

POSITION QUALIFICATIONS

Education:

High school diploma or equivalent combination of education and experience required. Associate degree preferred.

Experience:

Must have demonstrated competence in registration and/or claims processing for at least six months.

Computer/PC experience required.

Past work experience of at least one year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities is required.

Knowledge of insurance and governmental programs, regulations and application processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is required.

Special Skills and Competencies:

Excellent communication (verbal and writing) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers.

To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.

Must be comfortable operating in a collaborative, shared leadership environment

Courtesy and tact in dealing with patients, visitors, staff, and physicians.

Ability to type an average of 40 words per minute or data entry skills (50-60 keystrokes per minutes).

Possesses excellent working knowledge of insurance.

Ability to exercise caring and compassion in a competent and efficient manner regardless of a patient's economic status, race, religion, age, sexual orientation or disability.

Must provide proof of Basic Life Support (BLS Provider-American Heart Association or Professional Rescuer-American Red Cross) prior to employment or within 30 days of hire and maintains current status.

X

Must provide proof of Mandatory Reporting for Child and Dependent Adult Abuse training prior to employment or within 6 months of hire and maintain current status per State of Iowa guidelines

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.