Merchant Fraud Operations

3 weeks ago

Plano, United States CareerBuilder Full time

You have a Bachelors degree or equivalent experience within Fraud Analysis or other quantitative experience including business analytics, statistics, econometric, or other quantitative field and are seeking your next career growth. You also have functional understanding of Structured Query Language, Statistical Analysis Software, or other programming languages. This is the team for you.

As a

Merchant Fraud Operations - Fraud Associate

in Corporate and Investment Bank at JPMorgan Chase, you will ensure our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers. You will perform post-mortem case review analysis and provide Specialist feedback, serve as a collaborator and/or coach, process exception approvals and escalated merchant concession determinations. You will additionally work with Operational Readiness teams to ensure business preparedness for changes implemented and will serve as interim manager when the team manager is absent.

Job Responsibilities

Possess advanced proficiency with Excel used for problem solving, impact quantification and reporting

Serve as a collaborator and/or coach

Perform post-mortem case review analysis and provide Specialist feedback

Process exception approvals and escalated merchant concession determination

Partner with Risk and Strategy resources on research and automation opportunities

Author and/or review procedure updates and attest to accuracy

Work with Operational Readiness teams to ensure business preparedness for changes implemented

Participate in new product or system enhancements to assist in the assessment of departmental impacts

Perform database queries required for granular research and investigation into emergent fraud trends / schemes

Serves as interim manager when team manager absent

May be consulted with or asked to help drive resolution to production issue including root cause analysis

Present business updates regarding overall process execution and work performed

Required Qualifications, Capabilities, and Skills

Bachelors degree or equivalent experience within Fraud Analysis or other quantitative experience

Background in business analytics, statistics, econometric, or other quantitative field

Functional understanding of Structured Query Language, Statistical Analysis Software or other programming languages

Ability to query large amounts of data and transform the raw data into actionable management information

Strong analytical and problem-solving abilities

Effective work prioritization and timeliness with ability to pivot directions when needed

Skilled at multi-tasking, working well under pressure, and meeting department deadlines

Strong analytical aptitude for quickly assessing root of merchants need to service requests or escalate when needed

Advanced computer skills including use of multiple tools and applications including MS Office Suite

Must be willing to work schedules during operating hours when needed, which include evenings and weekends

Preferred Qualifications, Capabilities, and Skills

Fraud business applications knowledge preferred including Salesforce, PEGA, and LexisNexis

#J-18808-Ljbffr

  • Fraud Analyst

    2 weeks ago

    Plano, United States Diverse Lynx Full time

    Job Title: Fraud Analyst Location: Plano, TX (Day 1 onsite) Duration: FulltimeJob Description: •Support daily fraud operational tasks including researching .com orders, working with L1 and L2 analysts, updating documentation, and assisting in adhoc initiatives. •ssist in monitoring fraud shared resources (mailboxes, etc..) and respond to inquiries as...

  • Fraud & Loss Prevention Analyst III

    1 month ago

    Plano, United States Sunflower Bank NA Full time

    Job DescriptionJob DescriptionDescription:Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud & Loss Prevention Analyst III! The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card...

  • Credit Analyst

    3 days ago

    Plano, United States Motion Recruitment Full time

    This is a W2 with benefits and paid holidays!Hiring location open in Plano, TX only. Hybrid - Requires 2 to 3 days in-office - Tuesday and Thursday are ideal.Position Summary:The Credit Analyst reviews Merchant Processing Payments, Payroll, BillPay, and Capital loan applications for fraud, compliance and credit risk concerns.Makes outbound calls to merchants...

  • Credit Analyst

    2 days ago

    Plano, United States Motion Recruitment Full time

    This is a W2 with benefits and paid holidays!Hiring location open in Plano, TX only. Hybrid - Requires 2 to 3 days in-office - Tuesday and Thursday are ideal.Position Summary:The Credit Analyst reviews Merchant Processing Payments, Payroll, BillPay, and Capital loan applications for fraud, compliance and credit risk concerns.Makes outbound calls to merchants...

  • Consumer Product Strategy Manager II

    4 weeks ago

    Plano, United States Bank of America Full time

    Description : This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk...

  • Merchant Services

    4 weeks ago

    Plano, United States JPMorgan Chase & Co. Full time

    You are passionate about delivering solutions to clients, and have experience in relationship management within paymeents. As a Business Development Specialist within our Merchant Services team, you will be a strategic thinker, passionate about delivering payment solutions to clients. You will leverage your experience in relationship management within...

  • Risk Analyst

    1 week ago

    Plano, United States Amiseq Inc. Full time

    Duties: Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues. Makes outbound calls to customers to validate payments transactions. Writes complete, succinct and accurate case notes. Reviews other risk agents work to either approve or provide feedback. Provides empathetic, accurate, and...

  • Risk Analyst

    1 week ago

    Plano, United States AMISEQ Full time

    Duties: Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues. Makes outbound calls to customers to validate payments transactions. Writes complete, succinct and accurate case notes. Reviews other risk agent’s work to either approve or provide feedback. Provides empathetic, accurate, and...

  • Risk Analyst

    1 week ago

    Plano, United States AMISEQ Full time

    Duties: Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues. Makes outbound calls to customers to validate payments transactions. Writes complete, succinct and accurate case notes. Reviews other risk agent’s work to either approve or provide feedback. Provides empathetic, accurate, and...

  • Risk Analyst

    1 week ago

    Plano, United States AMISEQ Full time

    Duties: Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues. Makes outbound calls to customers to validate payments transactions. Writes complete, succinct and accurate case notes. Reviews other risk agent’s work to either approve or provide feedback. Provides empathetic, accurate, and...

  • Risk Analyst

    2 days ago

    Plano, United States Amiseq Inc. Full time

    Duties: Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues. Makes outbound calls to customers to validate payments transactions. Writes complete, succinct and...

  • Credit Analyst II

    3 days ago

    Plano, United States AMISEQ Full time

    Duties:Reviews Merchant Processing Payments, Payroll, BillPay, and Capital loan applications for fraud, compliance, and credit risk concerns.Makes outbound calls to merchants to validate information and makes decisions on application outcomes based on sound judgement.Assist with customer inquiries via case reviews, email, and phone calls.Applies defined...

  • Credit Analyst II

    3 days ago

    Plano, United States AMISEQ Full time

    Duties:Reviews Merchant Processing Payments, Payroll, BillPay, and Capital loan applications for fraud, compliance, and credit risk concerns.Makes outbound calls to merchants to validate information and makes decisions on application outcomes based on sound judgement.Assist with customer inquiries via case reviews, email, and phone calls.Applies defined...

  • Credit Analyst II

    2 days ago

    Plano, United States AMISEQ Full time

    Duties:Reviews Merchant Processing Payments, Payroll, BillPay, and Capital loan applications for fraud, compliance, and credit risk concerns.Makes outbound calls to merchants to validate information and makes decisions on application outcomes based on sound judgement.Assist with customer inquiries via case reviews, email, and phone calls.Applies defined...

  • Merchant Services

    3 weeks ago

    Plano, United States JPMorgan Chase & Co. Full time

    You are passionate about delivering solutions to clients, and have experience in relationship management within payments. As a Business Development Specialist within our Merchant Services team, you will be a strategic thinker, passionate about delivering payment solutions to clients. You will leverage your experience in relationship management within...

  • Acceptance, Merchant Services Product Manager- Payments

    2 weeks ago

    Plano, United States JPMorgan Chase Full time

    You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Acceptance, Merchant Services, in Payments you are an integral...

  • Consumer Product Strategy Analyst III

    4 weeks ago

    Plano, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Risk Analyst I

    8 hours ago

    Plano, United States Russell Tobin & Associates Full time

    What are we looking for in our Risk Analyst I? Our client, a global leading Fintech company, is seeking a Risk Analyst Apply today for consideration! Title: Risk Analyst Location: Plano, TX Pay rate: $25.00 - 28.00/hour DOE. Duration: W2-non-exempt Responsibilities: The Payments Risk Operations team is seeking a highly skilled and...

  • Client Success Officer

    1 week ago

    Plano, United States JPMorgan Chase Full time

    Be the hub of communication and help build deep and lasting relationships with our most complex Commercial Bank clients across the country. As a Client Success Officer within the Commercial Bank you will serve as a key liaison for Commercial Bank clients. This role will work closely with Commercial Bankers, Treasury Management Officers, Client Service,...

  • Creative Director, Retail Marketing

    4 days ago

    Plano, United States GNC Full time

    As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry. As #TeamGNC, we work hard to ensure that our consumers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and...