Credit Analyst II
2 weeks ago
Duties:
- Reviews Merchant Processing Payments, Payroll, BillPay, and Capital loan applications for fraud, compliance, and credit risk concerns.
- Makes outbound calls to merchants to validate information and makes decisions on application outcomes based on sound judgement.
- Assist with customer inquiries via case reviews, email, and phone calls.
- Applies defined procedures to independently review and evaluate new and existing accounts while maintaining quality assessments.
- Writes complete, streamlined, and accurate case notes.
- Applies strong communication and analytical skills in reviewing cases and supporting the customers.
- Learn operation processes, apply changes timely, and teach other members of the team when needed.
- Plan and organize workload to ensure consistent achievement of goals and targets.
Location:
- Hiring location open in Plano, TX only. Hybrid - Requires 2 to 3 days in-office - Tuesday and Thursday are ideal.
- This is to support the surge in case volume related to mid-market customers, Care referrals, and to cover for employee going on LOA.
Skills:
- Excellent research and investigation skills.
- Proficient use of technology with exceptional internet research skills.
- Perceptive with ability to make independent and reasonable decisions in a dynamic work environment.
- Ability to manage multiple priorities in fast paced and high volume setting.
- Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint).
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