Risk Analyst

4 weeks ago


Plano, United States AMISEQ Full time

Duties:

  • Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
  • Makes outbound calls to customers to validate payments transactions.
  • Writes complete, succinct and accurate case notes.
  • Reviews other risk agent’s work to either approve or provide feedback.
  • Provides empathetic, accurate, and efficient resolutions to the most complex and escalated customers.
  • Handles questions or escalations on suspected fraud from other business units.


Skills:

  • Must be able to work overtime as well as Saturdays and most holidays.
  • Experience in risk mitigation within the payments industry (3-5 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.
  • Ability to make independent and sound decisions and think on your feet in a dynamic environment.
  • Data entry skills
  • Knowledge of fraud behaviors, financial risk, and credit card disputes to understand potential Merchant risk behaviour.


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