Customer Experience Representative

6 days ago

Brainerd, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and contributing to a positive and engaging store environment.

Key Responsibilities

  • Customer Service
    • Provide personalized service to customers, responding to their needs and concerns in a timely and professional manner.
    • Use advanced product knowledge to make recommendations and suggest solutions to customers.
    • Engage with customers to create a positive and memorable shopping experience.
  • Sales and Merchandising
    • Drive sales through effective merchandising, visual displays, and product knowledge.
    • Utilize sales techniques to meet or exceed sales targets.
    • Stay up-to-date on product knowledge, promotions, and sales strategies.
  • Store Operations
    • Contribute to a clean, organized, and visually appealing store environment.
    • Assist with receiving, stocking, and maintaining merchandise displays.
    • Participate in visual merchandising and store displays.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales goals and store objectives.
    • Provide support and assistance to colleagues as needed.
    • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Education
    • No minimum education requirement.
    • High School Diploma or equivalent preferred.
  • Experience
    • No experience required.
    • 1-3 years of experience in a customer-centric environment preferred.
  • Physical Requirements
    • Stand during an entire shift (other than normal break time).
    • Continuously walk around all areas of the store throughout shift.
    • Read written instructions, reports, and other information on paper and computer screens.
    • Orally communicate with customers and other team members on a consistent basis throughout their shift.
    • Input data on computer keyboard and handheld units.
    • Use 2-way radios (hear incoming messages and provide verbal response).
    • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
    • Lift, place, and arrange items on shelves and racks.
    • Bend down and reach above head.
    • Climb and descend ladder.
    • Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.

Benefits

  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.

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