Front Desk Agent

2 weeks ago

Lake Wales, United States GF Hotels & Resorts USA Full time

Our Holiday Inn Express Lake Wales North - Winter Haven hotel is conveniently located just 5 miles from LEGOLAND FL

Business travelers love our hotel's location in Lake Wales because it offers amenities specifically tailored to their needs, such as a 24-hour Business Center with copying, printing and a personal computer. We also have free high-speed wireless Internet access. In addition, our hotel is near area corporations, such as Citrus World Inc, Florida Natural, Hesco, Amphenol, Kegel, Lake Wales Medical Center and State Farm.

We have a great opportunity to join our team as a Front Desk Agent.

  • Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
  • Daily checks the front desk log for problems, special requests, etc.
  • Greets, registers, and assigns rooms to guests.
  • Transmits and receives telephone messages when necessary.
  • Works closely with the reservations department to ensure arrival dates on reservations are correct.
  • Communicates all information to the following shift to ensure a smooth transition.
  • Works closely with all hotel departments to ensure the highest quality of customer service.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
  • Responsible for completing all required shift paperwork and reports as assigned by management.
  • Responsible for completing all end of shift cash closing procedures.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes changes for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone to ledger.
  • Completes daily-required shift checklists.
  • Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
  • Performs other duties as assigned by management.

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