Front Desk Representative

4 days ago

Lake Wales, Florida, United States Highgate Hotels Full time
Job Title: Front Desk Agent

Highgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local attractions.
  • Follow all cash handling and credit policies, and be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups, closed-out and restricted dates, and obtain all necessary information when taking room reservations.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Requirements:
  • College course work in a related field is helpful.
  • Experience in a hotel or a related field is preferred.
  • High School diploma or equivalent is required.
  • Computer experience is required.
  • Customer Service experience is preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Representative

    3 weeks ago

    Lake Wales, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Answer guest inquiries and provide information about hotel services and...

  • Front Desk Representative

    3 weeks ago

    Lake Wales, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Answer guest inquiries regarding hotel...

  • Front Desk Representative

    4 weeks ago

    Lake Wales, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to detail, excellent...

  • Front Desk Representative

    4 days ago

    Lake Wales, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Answer guest inquiries and provide information...

  • Front Desk Representative

    3 weeks ago

    Lake Wales, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Provide attentive and courteous service to guests during check-in, throughout...

  • Front Desk Representative

    3 days ago

    Lake Wales, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and courteous Front Desk Agent to provide exceptional service to our guests.Responsibilities:Provide attentive and efficient service to guests during check-in, throughout their stay, and at checkout.Answer inquiries from guests regarding restaurants, transportation, entertainment, and other...

  • Front Desk Representative

    4 weeks ago

    Lake Wales, Florida, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Highgate Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesRespond to guest inquiries and provide...

  • Front Desk Agent

    3 weeks ago

    Lake Wales, Florida, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.Key...

  • Front Desk Representative

    1 month ago

    Lake Wales, Florida, United States Aimbridge Hospitality Full time

    Job Summary$16 per hour Weekend availability needed.As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling room assignmentsMaking and modifying reservationsProviding hotel...

  • Front Desk Representative

    3 weeks ago

    Lake Wales, Florida, United States Aimbridge Hospitality Full time

    Job Summary$16 per hour Weekend availability needed.As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling room assignmentsMaking and modifying...

  • Front Desk Sales Associate

    6 hours ago

    Lake Wales, Florida, United States PCRK Group Full time

    Job SummaryWe are seeking a highly motivated and results-driven Front Desk Sales Associate to join our team at PCRK Group. As a key member of our sales team, you will be responsible for driving membership sales and member retention, creating a great customer experience, and building ongoing relationships with our clientele.Key Responsibilities:Drive...

  • Front Desk Sales Associate

    1 month ago

    Lake Wales, Florida, United States PCRK Group Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Front Desk Sales Associate to join our team at PCRK Group. As a key member of our sales team, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Key Responsibilities:Drive membership sales and member retention through effective sales...

  • Front Desk Representative

    3 weeks ago

    Lake Mary, Florida, United States Surgery Partners Full time

    **Front Desk Rep / Check In Check Out****Job Category****:** Registration/Scheduling **Requisition Number****:** FRONT009575 Showing 1 location **Job Details****Description**1. Greet patients upon arrival and check patients in on a daily basis, ensuring a smooth and efficient registration process.2. Collect all co-pays/coinsurances and back balances from...

  • Front Desk Coordinator

    4 weeks ago

    Lake Worth, Florida, United States Pulmonary Critical Care And Sleep D Full time

    Front Desk Receptionist Job DescriptionPulmonary Critical Care And Sleep D is seeking a highly skilled and organized Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service and administrative support.Key Responsibilities:Front Desk Operations: Greet and welcome...

  • Front Desk Coordinator

    4 weeks ago

    Lake Worth, Florida, United States Garabar, Inc. Full time

    Front Desk Receptionist Job DescriptionWe are seeking a highly organized and communicative Front Desk Receptionist to provide exceptional customer service and administrative support to our team at Garabar, Inc.Key Responsibilities:Manage multiple phone lines, answer and direct calls, and retrieve messages from the overnight answering service.Greet customers...

  • Front Desk Sales Representative

    2 weeks ago

    Lake Mary, Florida, United States Scenthound Full time

    About the RoleThe Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.Key ResponsibilitiesDrive membership sales through health and wellness educationDrive key performance indicators - average ticket price and rebook ratio - through memberships, service, add-ons,...

  • Front Desk Coordinator

    3 days ago

    Lake Worth, Florida, United States The Arbor at Lake Worth Full time

    Discover a Work Family Where You ThriveThe Arbor Company is a recognized Great Place To Work and one of only 20 companies on Fortune Magazine's Best Workplaces in Aging Services list. We provide a supportive work environment where you can grow and develop your skills.What We Offer:Free Meal for Each Work ShiftEmployee Assistance Program - Wellness Resources...

  • Front Desk Administrative Assistant

    4 weeks ago

    Lake Mary, Florida, United States Qualus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to join our team at Qualus. As a key member of our support services team, you will be responsible for ensuring the smooth operation of daily office activities and providing exceptional support to our employees and clients.Key ResponsibilitiesFront Desk...

  • Front Desk Administrative Assistant

    2 weeks ago

    Lake Mary, Florida, United States Qualus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to join our team at Qualus. As a key member of our support services team, you will be responsible for ensuring the smooth operation of daily office activities, providing exceptional customer service, and maintaining a professional and efficient work...

  • Front Desk Coordinator

    2 weeks ago

    Lake Worth, Florida, United States Garabar, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Garabar, Inc. The ideal candidate will have excellent communication skills and be able to multitask with ease.Key ResponsibilitiesAnswer and direct phone calls, as well as retrieve and return phone messages from the overnight answering serviceGreet...