Front Desk Representative
3 days ago
Highgate Hotels is seeking a skilled and courteous Front Desk Agent to provide exceptional service to our guests.
Responsibilities:- Provide attentive and efficient service to guests during check-in, throughout their stay, and at checkout.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local amenities.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and closed-out dates.
- Obtain necessary information when taking room reservations and follow rate-quoting scenarios.
- Be familiar with hospitality terminology and emergency procedures.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette when communicating with other employees.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- High School diploma or equivalent is required.
- Computer experience is required.
- Customer Service experience is preferred.
- Maintain a warm and friendly demeanor at all times.
- Effectively communicate verbally and in writing with all levels of employees and guests.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Cross-train in other hotel-related areas.
- Maintain confidentiality of information.
- Show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Highgate Hotels and its subsidiary companies are equal opportunity employers and will provide reasonable accommodations to allow an applicant to participate in the hiring process.
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