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Tech Service Specialist
2 months ago
Job DetailsJob LocationClev Rng - Mayfield Heights - Mayfield Heights, OHPosition TypeFull TimeEducation LevelTechnical Degree Travel PercentageUp to 5%Job ShiftDayJob CategoryAftermarket (Customer Service/Technical Service)DescriptionWe are Garland We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.The Tech Service Specialist provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field.Major AccountabilityProvide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.QualificationsKey Tasks and ResponsibilitiesProvides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers. Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand. Responds to routine correspondence requests for service assistance from for Service Techs, Service agencies, Sales and customers. Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this areaOUR BENEFITS:We believe that our people are one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:Competitive wageHealthcare (medical, dental, vision) 401(k) savings planWellness ProgramSupplemental Health PlansEmployee Assistance ProgramTraining and DevelopmentTuition AssistanceHoliday Pay opportunitiesEmployee discountsPaid Time Off (PTO)On-the-job training and skills developmentBasic Life InsuranceLeave ProgramEmployee Events and more...Cleveland Range, LLC. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.#Garland#LI-Onsite
