Commercial Loan Services Specialist

5 days ago

Cleveland, Ohio, United States US Tech Solutions Full time
Job Title: Commercial Loan Services Specialist

Join US Tech Solutions, a global staff augmentation firm, as a Commercial Loan Services Specialist. In this role, you will be responsible for providing exceptional support to commercial clients through telephone or written requests, processing commercial monetary transactions, and maintaining loan schedules.

Key Responsibilities:
  • Administer moderate procedures, analysis, tasks, and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with commercial loans.
  • Review and ensure proper documentation or procedures are used for complex activities and check the work of less experienced employees.
  • Identify and resolve moderate issues by following established guidelines and refer more complex problems to Senior Specialists or supervisors.
  • Provide service in relation to billing inquiries, service requests, suggestions, and complaints from customers.
  • Use independent thought to recommend and implement programs to solve complex issues, contribute to workflow or process change, and redesign, and form a strong understanding of commercial loan servicing.
  • Research requests to a logical conclusion and execute remedial action, communicate the results of research and resolution of the problem effectively and timely.
Requirements:
  • High School Diploma or equivalent work experience required. Bachelor's degree in Finance or Accounting preferred.
  • 2+ years of experience and a strong knowledge of commercial loan servicing.
  • Demonstrates solid understanding of accounting principles.
  • Familiarity with systems such as CLS/CL3 and LoanIQ (experience not mandatory).
  • Proven excellent verbal/written communication and interpersonal skills.
  • Excellent judgement and decision-making skills, demonstrated leadership skills.
  • Strong analytical, research, and problem-resolution skills.
  • Comfortable navigating multiple computer systems and applications to utilize resources to draw conclusions and solve complex challenges.
  • Ability to perform complex scheduled and non-scheduled maintenance functions.
  • Excellent internal and external customer service skills and proven ability to diffuse difficult customer situations independently.
About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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