Senior Commercial Loan Processor

3 weeks ago


Cleveland, Ohio, United States US Tech Solutions Full time

Job Summary:

The Lead Specialist for Commercial Client Support is responsible for providing exceptional support to commercial clients through telephone or written requests, ensuring timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.

This role is an integral part of a high-performing team dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike.

Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development.

The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decision-making and will escalate issues as needed.

Individuals in this position should have a basic to moderate understanding of commercial loans and commercial loan servicing.

Key Responsibilities:

  • Administers moderate procedures, analysis, tasks, and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
  • Refers more complex problems to Senior Specialist or supervisor
  • May provide service in relation to billing inquiries, service requests, suggestions, and complaints from customers
  • Other duties as assigned, including performance of special tasks and follow-up for accurate and timely completion of transactions

Requirements:

  • High School Diploma or equivalent work experience required
  • Bachelor's degree in Finance or Accounting preferred
  • 2+ years of experience and a strong knowledge of commercial loan servicing
  • Demonstrates solid understanding of accounting principles
  • Comfortable navigating multiple computer systems and applications to utilize resources to draw conclusions and solve complex challenges
  • Reconcile General Ledgers

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

We are an equal opportunity employer and welcome applications from all qualified candidates.



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