Patient Advocate

3 weeks ago

Birmingham, United States Aeroflow Full time

Aeroflow Health - Patient Advocate Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000's list of fastest-growing companies in the U.S.As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We're working hard to ensure that Aeroflow remains a premier employer in Western North Carolina by making constant improvements to our office spaces, thus better the everyday lives of the employees that work so hard to service our patients.The Opportunity Within Aeroflow, the Sleep Billing Team is currently composed of 13 team members. The main focus of the team is to collect outstanding debt from health insurance or patients. The patients that we serve are patients that receive continuous positive airway and non-invasive ventilation equipment and supplies from Aeroflow Sleep.Sleep Billing is unique in that we have 3 teams within the one. One team consists of Patient Advocates who are the face of Aeroflow Sleep Billing. The second team is composed of junior and senior insurance specialists and the third team is our Prior Authorization team.Your Primary Responsibilities We are currently seeking a Patient Advocate. A Patient Advocate is typically responsible for:Assisting patients with billing/insurance/account operation needsHigh volume inbound and outbound phone workInsurance verificationClearly convey adjudicated claims and explanation of benefits to patientsVerification of required medical documentationProvide excellent customer service through phone calls and emailsAbility to prioritize multiple responsibilitiesPerforms other duties as requiredEmployees have an individual responsibility for knowledge of and compliance with laws, regulations, and policies.Compliance is a condition of employment and is considered an element of job performance.Maintain HIPAA confidentialitySkills for Success High volume inbound and outbound phone workSelf-disciplined, ability to multitask, excellent critical thinking skills, research, and work cohesively as team memberA proven work history illustrating stability and reliabilityExceptional interpersonal, verbal and written communication skillsMaintain HIPAA confidentialityRequired Qualifications Minimum of 1 year of customer serviceMicrosoft Office proficiencyGoogle/Gmail proficiencyYou might also have Ability to communicate verbally and in writing in a professional, composed manneInsurance, billing and/or accounts receivable experience preferredPrevious office experience preferredMulti-phone line/Call center experience is preferredWhat we look for We're looking for bright, ambitious go-getters who aren't afraid to go all in to contribute to meeting (and exceeding) team and personal goals. Background in or knowledge of health insurance, Medicare, and Medicaid billing is a plus - but more important is self-motivation and a willingness to accept coaching. We need dynamic people who possess the ability to take the initiative to improve the care that we provide to our patients' experience.What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MOREHere at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements: Great Place To Work CertifiedInc. 5000 Best Place to Work award winnerHME Excellence AwardSky High Growth AwardIf you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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