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Patient Care Coordinator

3 months ago

Trenton, United States Optum Full time

Internal and Geriatric Medicine , part of Optum, has an immediate opening for a friendly, patient-focused and detail-oriented Patient Care Coordinator to join our team. The hours are Monday-Friday, a 40-hour work week between 7:30 am to 4:00 pm. One shift during the work week from 7:30 am to 5:30 pm and may be asked to float to other practices as needed. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Location: 3200 SUNSET AVENUE, Suite 100, Ocean, NJ 07712 Primary Responsibilities: Greet patients and conduct check-in process Collect or verify demographic information, including key demographic fields Load or update insurance information as needed Verify eligibility and flag appointment accordingly Scan insurance card(s) Collect co-payments and outstanding balances Post payments received in practice management system and provide system-generated receipts Acknowledge patients in PM Schedule appointments using approved scheduling guidelines Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, 'no show,' for follow-up appointments for chronic conditions or preventive care Perform referral documentation promptly Working daily in the claims edit work queue to correct registration errors for submission to insurance companies Comfortable working in a high-paced environment Monitor administrative tasks in the EHR and respond timely Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork Demonstrate respect for patients and staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality Perform other duties as assigned Required Qualifications: High School Diploma/GED (or higher) 1+ year of receptionist experience Intermediate level of computer proficiency (including Microsoft Outlook, Teams) Ability to travel 25% of the time to cover other offices as needed Preferred Qualifications: Experience working with an electronic health record Experience as a receptionist in a healthcare setting Knowledge of medical terminology Office Administrative / Receptionist / Clerical experience in a medical environment Customer Service experience in retail, hospitality, etc Knowledge of ICD - 10 and CPT coding Soft Skills: Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others #J-18808-Ljbffr