Customer Service Representative
3 months ago
**Location:** Remote, NY, US
When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.
Alternate locations: Dallas, TX (Texas); Cleveland, OH (Ohio); Remote Opportunity
New York Lifes Service Organization is hiring a Customer Service Call Center Representatives for its Service Center. We employ highly trained customer service professionals responsible for supporting the insurance agent management team by handling new business calls for sales processing and administrative support functions. Our goal is to deliver best-in-class service to our agents and clients in a cost-effective manner.
New York Life's Service Organization strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer focused accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.
The Level 2 Customer Service Representative position is expected to provide outstanding customer service and support to the Field, their team and Manager, addressing Product and Funds Onboarding-related inquiries that are received through our call queue or written request.
**Primary Responsibilities** :
* Handle high volume of external inbound agent inquiries
* Provide assistance and status updates to callers on pending items and application requirements both expediently and accurately.
* Ability to handle most customer interactions independently.
* Ability to explain basic information in functional area.
* Assist team members as needed to complete work in order to meet departmental and regulatory standards.
* Process requirement items when idle or upon request
* Ability to defuse escalated situations
**Qualifications** :
* High School Diploma or GED required; Associates, or Bachelors degree preferred
* Minimum 2 years of customer service and/or call center experience required
* Accountable, ethical, good decision-making ability
* Strong written and verbal communication skills required
* Good computer skills and ability to multitask
* Excellent time management skillset
* Strong problem-solving skills and the ability to thrive under pressure
* Strong Attention to Details
* A strong passion for above and beyond customer service delivery
**Training & Development:**
Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, phone soft skills, product and policy provisions and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
**Shift Information:**
This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00am 6:00pm during the work week. Hiring for 9:30am-6:00pm shifts.
**Position Information:**
This is a work-at-home/remote position within a commutable distance (approximately 50 miles) of the designated office location
**Salary:**
Competitive full-time base salary, overtime eligibility plus target bonus
**Benefits:**
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts
**Career Opportunities:**
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
**Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.**
Recognized as one of *Fortunes* Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our . We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit , our and the page of .J
Job Requisition ID: 85781
**Job Segment:** Customer Service Representative, Underwriter, Social Media, Claims, Customer Service, Insurance, Marketing
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