Guest Loyalty Specialist

2 weeks ago


Grand Prairie, United States Sonic Automotive Full time
Guest Loyalty Specialist in Grand Prairie, TX at EchoPark Automotive Location: 2615 Interstate 20 Frontage Road Grand Prairie, TX 75052 Job Type: Administrative Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities Job Description EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Grand Prairie, TX. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews. What You'll Do: Ensure the guests happiness and their likelihood to recommend EchoPark to others. At all times act as the owner of the company/guest communication. Own the guests concerns until youve resolved any issues and/or met the guests needs. Answer and return all guest phone calls and emails in a timely, friendly manner. Communicate with sales and recon departments. Schedule appointments. Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process. Liaise with recon to ensure timely completion and with guests to provide updated information and expectations. Ensure repairs have met company standards and guest expectations. Work to create an outstanding culture of communication with the guest and team. What Were Looking For: Demonstrated customer service and attention to detail Experience in problem resolution Be transparent Take the high road Willingness to learn Take ownership Celebrate small successes What We Offer: $42,000 annual salary or > base with monthly bonus opportunities Health, Dental and Vision Insurance 401k with a 4% company match Paid vacation Access to leadership and personal development programs Additional Information: All your information will be kept confidential according to EEO guidelines. J-18808-Ljbffr

by Jobble


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