Hotel Guest Experience Specialist

3 days ago


Grand Forks, North Dakota, United States My Place Hotels Full time
Job Overview
My Place Hotel is seeking a skilled Guest Services Representative to deliver exceptional guest experiences. As the central point of contact, you will be responsible for ensuring seamless stays from reservation to check-out. We're looking for a motivated and detail-oriented individual with strong communication skills and knowledge of the local area.

Key Responsibilities:
  • Welcome and greet guests with a warm and friendly demeanor.
  • Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges.
  • Provide information about the hotel, amenities, and local attractions.
  • Serve as the go-to resource for guests by addressing and resolving concerns or complaints.

What You'll Need:
  • Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
  • Strong Communication Skills: Excellent verbal and written communication skills.
  • Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Compensation Package:
$16-$17 per hour, monthly bonus potential, flexible scheduling (7AM-3PM, 3PM-11PM), direct deposit, cross-training, and growth potential.

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