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Datacenter Operations Engineer

1 month ago

Emory, United States ByteDance Full time

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance. About the Team The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end-to-end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and reliable. Responsibilities Manage a team of Data Center Technicians to attend to Server Hardware Break fixes / Software troubleshooting. Collaborate closely with various internal teams and external partners in executing data center projects, facility and audits (Security / Internal / External). Work with our CoLocation partners and internal teams to ensure high-risk activities (Maintenance) that might impact our availability will be properly addressed using change management processes, disaster recovery procedures, and platforms. Work with our internal teams and subject matter experts to follow up on critical equipment outages (UPS failure, Chiller Failure) and other critical infrastructure events. Work with our CoLocation partners to ensure the required security policies (Vendor access) are being complied and accounted for. Qualifications Minimum Qualifications (At least 1 of the below) Related Diploma with 5 years of related experience in Data Center Environment. Related Bachelor's Degree with 5 years of related experience in Data Center Environment. Equivalent professional experience/certification in Engineering or facility management. Minimum Soft Skills / Work Experience Have a reasonable amount of working experience in managing data center facilities, supporting IT equipment, or related technology. Be Passionate about how hyperscale Data Center works. Reasonable communication and written skills. Be willing to learn new server technologies as we evolve (Direct on-chip cooling, Immersion cooling tank). Be willing to learn, document, and share best work / industry practices with everyone and grow as a team. Be willing to create a positive work experience for everyone to contribute/learn/grow with mutual respect and dignity despite working in a dynamic fast-paced environment. Be willing to channel all creative energies to develop processes to make this a better workplace for everyone and avoid creating silos and division between teams. Have working knowledge and experience in at least one of the following core areas: Networking, Scripting, and Hardware Repair. Preferred Qualification Have experience of leading a team of technicians and engineers in a data center environment. A subject matter expert in either Electrical, Mechanical, or Controls related to data centers. Experience on direct-on chip cooling and immersion tank cooling on IT rack. Basic understanding of Linux. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. #J-18808-Ljbffr