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Application Engineer II

2 months ago

Emory, United States Ultra Clean Asia Pacific Full time

Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us todayUCT is looking for a talented Application Engineer II to join us in Singapore An Application Engineer acts as the liaison between the Company, our Distributors, and the End Users, to support all needs related to his duties and disseminate information related to new product offerings, returns, and complicated customer requests. Primary focus is to provide technical support and training to the company employees as well as the company distributors and representative and the end users customers (hereafter; Customers) to facilitate the growth of sales of targeted product initiatives, market segments, and key customers. Coordinate all that is necessary to obtain market acceptance and adoption of company products through an understanding of customer applications, Application experience, and product knowledge. Essential Duties and Responsibilities:Technical Support and Training Act as the Company representative in support of existing installations, instrumentation and product returns. Must be familiar and well-versed in all company products (Including items that are newly launched).Provide training and technical support on new products to Customers and sales team.Select and recommend products into Customer’s applications. An Application Engineer is expected to be able to do cross reference and recommendations on Company products vs. Competitors’ products with tables/charts to support the claim/sales.Identify the changing application needs for new products and existing products while providing feedback to the appropriate factory/company personnel on improvements to products or services. To be able to identify the desired product features and work with factory to make recommendations to tailor certain company product/s accordingly. Sales and Marketing: Develop sales plans/materials in support of the company sales team as well as the distributorsand Customers.Help management to provide operating plans and marketing business plans (i.e., to preparematerials to support sales team in their product introduction to customers when company is launching new products line or assist sales team in their bid tenders forRFQ (and train and introduce new line to Customers).Drive sales of targeted products or provide customers with engineering solutions (in Gas System) which enable customers to choose and mix several/different type of product.items according to their needs.Educate Customers on company’s website and its functions (i.e., how to order or download drawing/s using the configurators from the site).Conduct regular market research/analysis on competitors, trend and industry. Knowing up to date on what’s going on in the market.Conduct on-site seminars and trainings to Customers.Support corporate-sponsored training events, exhibitions and tradeshows.Provide assistance on specific Marketing initiatives.Visit customer sites with or without sales team to learn what are Customer needs to expand possibility of sales. Quality Assurance When QA problem arises, an Application Engineer will need to support management and/or sales team and step in to liaise with Customer and Company Quality Assurance Department so as to gather all the data relating to the complaint and work out effective solutions/remedy with respective parties accordingly. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Knowledge, Skills and Abilities: Through an application engineering effort and up to date market news, able to understand customer applications and develop/provide solutions to specific customer needs and specifications.High teamwork ability inside the company as well with Customers.Able to solve complex problems and complete multiple projects using problem solving methods to make sound engineering decisions.Has the confidence to handle and front Customers on his own, when necessary, in professional and good manner.Able to identify and assess new opportunities. In the forefront to offer solutions to meet market’s needs and demands.Good working attitude and learning capabilities.Prompt follow up and response with customers. Accountability to promise made.To be flexible with working hours. Might have to liaise with factory or attend to customers in the evening or late times if situations call for. Light traveling may apply.Strong oral and written communication skills. Good interpersonal skills to work with people from diverse backgrounds and business cultures.High ability to learn new data new products.Able to speak fluently in English.Be able to respond well to pressure. Educational/Certification Requirement: Minimum Diploma in Mechanical / Process Engineering / Material Science. Experience Requirement: Work Experience: At least 3 years of relevant experience.Experiences in dealing with Semi-conductor or Refining / Petrochemical industry is preferred.Proficient in MS Office. At Ultra Clean Technology, we do not just welcome diversity - we celebrate it Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.