Customer Service Lead

2 months ago


Spokane, United States MOD Pizza Full time

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $18.28 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings

Restaurant Captains - Shift Supervisors are also eligible for:

  • Paid sick time
  • Paid Vacation
  • FREE pizza and salad, and beverages
  • Pet insurance
  • Discounted gym membership
  • Free counseling sessions
  • Medical/dental/vision/basic life/disability
  • 401(k) retirement
Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD; ALL PIZZAS ARE WELCOME

Key Responsibilities
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old


At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Stories From The Journey

Nearest Major Market: Spokane
Job Segment: Food Service, Chef, Culinary, Operations, Hospitality

  • Spokane, Washington, United States Rite Aid Full time

    Rite Aid Service Operations Lead OpportunityAs a Service Operations Lead at Rite Aid, you will play a critical role in supervising store associates while assisting with daily store operations. Your purpose is to provide direction where needed and serve as an ongoing example of exceptional customer service.Why You Will Thrive Here:You are passionate about...


  • Spokane, Washington, United States The Kroger Company Full time

    The Kroger Company is currently hiring Customer Service Representatives to join our team. In this role, you'll have the opportunity to earn an estimated salary of $30,000 - $40,000 per year. As a Customer Service Representative, you'll be responsible for providing excellent customer service, resolving customer complaints, and maintaining a clean and...


  • Spokane, Washington, United States Sears Holdings Corp. Full time

    Company OverviewSears Holdings Corp. is a leading retailer offering a wide range of products to customers.Salary and BenefitsWe offer an estimated salary of $20,000 - $25,000 per year, depending on experience, as well as competitive benefits, including health insurance, 401(k) matching, and paid time off.Job DescriptionAs a Sales Associate at Sears, you will...


  • Spokane, Washington, United States Rite Aid Full time

    Rite Aid Corp. is a leading retail pharmacy chain with a presence across the United States. As a Service Associate at Rite Aid, you will have the opportunity to work in a fast-paced environment and provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.The ideal...


  • Spokane, Washington, United States US Foods Full time

    OverviewUS Foods is a leading foodservice distributor seeking a highly motivated Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.SalaryThe estimated salary range for this role is between $13.00 and $21.00...

  • Customer Service Rep

    3 months ago


    Spokane, United States Daltile Full time $20 - $23

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.Primary ObjectiveTo ensure effective and efficient...


  • Spokane, United States WaterCo Full time

    Pay: $23.00/hour Make outbound collection callsTake care of over-the-counter customer ordersConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaintsCheck to ensure that appropriate changes were made to resolve customers' problems.Keep records of...


  • Spokane, United States WaterCo Full time

    Pay: $23.00/hour Make outbound collection callsTake care of over-the-counter customer ordersConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaintsCheck to ensure that appropriate changes were made to resolve customers' problems.Keep records of...


  • Spokane, United States Waterco Full time

    Pay: $23.00/hour Make outbound collection calls Take care of over-the-counter customer orders Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems. Keep...

  • Customer Service/Sales

    7 months ago


    Spokane, United States Home Depot Full time

    Job Description Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend...


  • Spokane, United States Wendle Ford Full time

    Customer Service RepresentativeWendle Motors in Spokane, WA is seeking a Customer Service Representative to join our friendly Service Team! In this role, you'll be the first point of contact for our customers, helping them with a warm smile, answering phone calls, scheduling appointments, and keeping things running smoothly. You'll quickly address any...


  • Spokane, Washington, United States Loves Travel Stops & Country Store Full time

    Job Summary:We are seeking a skilled Service Advisor to lead our team and provide exceptional customer service at Love's Travel Stops & Country Store. This is an exciting opportunity for a motivated individual to drive sales success in our Truck Care facilities.About the Role:This position involves greeting customers, addressing vehicle service needs, and...


  • Spokane, Washington, United States R and R Heating and Air Conditioning Full time

    About R and R Heating and Air ConditioningR and R Heating and A/C is a leading provider of HVAC services with a reputation for excellence and customer satisfaction. Our company prides itself on delivering high-quality, reliable solutions to our clients.Salary and Benefits$28-$34/HR DOE per hour based on experience.Job DescriptionWe are seeking a Senior HVAC...


  • Spokane, United States NEW OFFICE Full time

    Waymaker Elite is currently looking for an entry-level individual with a customer service background for their full-time Customer Service Representative position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide the...


  • Spokane, Washington, United States Holiday Station Stores - Workday Full time

    Company Overview:Holiday Station Stores - Workday is a leading Global Company with a strong commitment to customer satisfaction and employee growth.We are currently seeking highly motivated and skilled individuals to join our team as Sales Associate Team Members.Salary: $250 per week, paid weeklyJob Description:As a Sales Associate Team Member, you will be...


  • Spokane, Washington, United States Wendle Ford Full time

    Role OverviewWe are seeking a Customer Service Representative to join our team at Wendle Motors in Spokane, WA. As the first point of contact for our customers, you will be responsible for answering phone calls, scheduling appointments, and addressing customer concerns with a warm smile.ResponsibilitiesAnswer incoming phone calls and direct them to the...


  • Spokane, United States Rite Aid Full time

    Rite Aid Corp. - 2929 East 29Th Avenue [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...


  • Spokane, Washington, United States Spokane Urology PS Full time

    Job DescriptionWe are seeking a highly skilled Call Center Patient Representative to join our team at Spokane Urology PS.About the JobThe Call Center Patient Advocate will be responsible for answering phones, scheduling appointments, entering and updating patient demographic information, and verifying insurance information. This role requires excellent...


  • Spokane, Washington, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This role is responsible for providing exceptional customer service, receiving and preparing orders, and safely delivering products to our customers.As a Customer Service Associate, you will be the face of our company, interacting...


  • Spokane, Washington, United States Waymaker Elite Full time

    Job OverviewAt Waymaker Elite, we foster a culture of innovation and customer-centricity. As a Customer Service Representative, you will play a pivotal role in driving sales and marketing efforts, working closely with other departments to deliver exceptional customer experiences.Key Responsibilities:Develop and execute sales strategies to generate awareness...