Customer Service Associate

4 months ago


Neenah, United States Bergstrom Full time

** Customer Service Associate**

**Job Category****:** Administrative **Requisition Number****:** CUSTO04171 Showing 1 location **Job Details**

**Description**

****

****Customer Service Associate - Guest Services****

**Bergstrom Quest Training Center | Neenah, WI**

DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOMOTIVE AND **APPLY TODAY.**

****WHAT YOU'LL DO****

* Determines requirements by working with guests via the phone, email and chat-to-text.

* Answers inquiries by clarifying desired information, researching, location and providing information.

* Answers incoming phone calls in a prompt, polite, professional manner.

* Fulfills requests by clarifying desired information, scheduling appointments and forwarding on requests.

* Sells additional services by recognizing opportunities for scheduled maintenance packages.

* Refers customer complaints to appropriate dealership team member as necessary for resolution.

* Maintains guest information database by entering and updating guest information.

* Eagerness to learn

* U pbeat and positive personality

* Active Listening Skills

* Excellent Guest/Customer Service

* Strong Communication Skills

* Relationship Building Skills

****OUR COMMITMENT TO YOU****

* Medical, Dental, Vision

* Life Insurance

* Discounts on vehicles, service, and parts

* 401(k) with company match

* Paid Vacation and Holidays

* Wellness Program

* Free Team Member Clinic

* Free Health Coach

* Employee Assistance Program

* Employee Referral Program

* Verizon Wireless Discounts

****WHO WE ARE****

* Wisconsins largest Automotive group.

* Established in 1982.

* 1,600+ team members and growing.

* 30 dealerships and 36 brands.

* Ranked as one of the best dealerships to work for by Automotive News

* Glassdoor voted Bergstrom as one of the best companies to work for in 2020 and 2021

* Recognized by the Better Business Bureau and Time Magazine

* Committed to giving back to our communities by supporting organizations like The Boy's and Girl's Club, Make-a-wish, United Way and Drive for a Cure

**Drive your career forward today APPLY NOW**

Bergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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