Customer Service Specialist

4 weeks ago

Shelton, United States Clarion Events North America Inc Full time

Job Description

Job Description

In September 2023, we were certified as a "great place to work" from

GreatPlaceToWork.com

for the 2nd year running

Does this sound like you? The Customer Service Specialist will join our learning team in the Fire & Rescue Group and plays an essential role in our overall client success. The position is on the front line of communications with both customers and prospects who call our 800 number and submit tickets for information. This role will also become a product expert, assisting our team of Customer Success Managers in the creation and configuration of new accounts in our learning management system (LMS).

To be successful, the candidate will have a customer-first mantra, helping solve technical problems and ensuring the tasks that need to be completed for new clients to launch smoothly are executed in a timely manner.

Key Responsibilities: Assist with incoming calls from new and existing clients Handle customer inquiries and issues in a timely manner Act as a resource for new customers general questions Support the implementation process, including creation and configuration of new client accounts in our LMS (as well as review any automated account configurations for accuracy). Meet performance objectives and KPI’s for customer support service level agreements (SLA’s) Assist in creating and updating training materials (FAQs, tutorials, or guides) for internal and external use Leverage tools like Salesforce to track critical steps in the implementation process with key contacts for clients and document any necessary deliverables or action items Recommend ways to improve processes to better serve internal teams and clients alike When necessary, travel onsite to assigned events to engage with existing clients

Qualifications: 2-4 years of experience in customer service or business development function Bachelor's Degree in Business or Marketing preferred Experience working directly with clients or in a former customer service role Experience working in the fire industry is a plus Ability to work independently Demonstrate strong organizational, decision making and analytical skills Ability to work well in a fast-paced environment Ability to manage high-volume interaction by phone and email Exceptional verbal communication and interpersonal relations skills Proficient in technology - using computers, web browser, outlook excel and the ability to learn new programs quickly Willingness to work additional hours outside of the established work hours when needed (i.e., for sales demos or at

events/conferences)

Who is Clarion? Clarion Events North America, which is the US division of Clarion Events UK, and backed by The Blackstone Group has become one of the fastest-growing event companies in the United States, with aggressive growth through both acquisition and launch. We excel in managing and producing trade and consumer events across the United States in 12 diverse sectors such as pop culture (anime), energy, technology, and fire and rescue.

What’s in it for me? Competitive Base Salary 100% Remote Position Generous PTO & Company-paid Holidays: this includes a day off for your birthday every year, and in 2024 our employees will receive the entire week of July 4th AND the entire last week of the year off. A full benefits package, including medical, dental, vision, voluntary life insurance, HSA (plus employer contrition), and FSA. Basic life, long-term disability & short-term disability are covered at 100%. 401(k) Plan with employer match. Opportunity to travel across the country to attend our shows and meet people from a multitude of different industries.

What’s it like working here? We strive to provide a culture of transparency, support, and collaboration through clear communication of ideas, processes, and goals. From the top down, we promote: Work life balance – we are flexible with you to allow you to be at your best on the job Leading by example and taking full responsibility for ideas, actions and problem solving Ensuring our employees have all the necessary tools to effectively perform their job Constantly identifying training needs to grow and develop our employees Failing forward faster – try new things, fail & learn, repeat

Equal Employment Clarion Events provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, veteran status, disability, or genetics. In addition to federal law requirements, Clarion Events complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Powered by JazzHR G08OuCafRC

#J-18808-Ljbffr

  • Customer Service Specialist

    4 weeks ago

    Shelton, United States Clarion UX Full time

    In September 2023, we were certified as a "great place to work" from GreatPlaceToWork.com for the 2nd year running! Does this sound like you? The Customer Service Specialist will join our learning team in the Fire & Rescue Group and plays an essential role in our overall client success. The position is on the front line of communications with both customers...

  • Customer Service Specialist

    2 months ago

    Shelton, United States Clarion Events North America Full time

    Job DescriptionJob DescriptionIn September 2023, we were certified as a "great place to work" from GreatPlaceToWork.com for the 2nd year running!Does this sound like you?The Customer Service Specialist will join our learning team in the Fire & Rescue Group and plays an essential role in our overall client success. The position is on the front line of...

  • Client Service Specialist I

    1 week ago

    Shelton, United States Umpqua Bank Full time

    Client Service Specialist I Retail Banking Group Shelton, Washington Description About Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to...

  • Service Support Specialist

    1 week ago

    Shelton, United States Budderfly Full time

    Saving the World! Help Wanted... Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail...

  • Client Service Specialist

    2 months ago

    Shelton, United States VCA Animal Hospitals Full time

    Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very serio Client Service, Specialist, Service, Animal Care, Retail, Client

  • Customer Care Specialist/ Day Shift

    6 days ago

    Shelton, United States Budderfly Full time

    Saving the World! Help Wanted... Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail...

  • Customer Care Specialist/ Mid Shift

    1 week ago

    Shelton, United States Budderfly Full time

    Job DescriptionJob DescriptionSaving the World! Help Wanted…Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains,...

  • Customer Service Representative

    2 weeks ago

    Shelton, United States Waste Connections Full time

    Mason County Garbage, a Waste Connections company, is looking for a Customer Service Representative to join the team in Shelton, WA! M-F, 8-5. Pay is starting at $21/hour with regular wage increases. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use...

  • Customer Service Representative

    2 months ago

    Shelton, United States Seasoned recruitment Full time

    Job DescriptionJob DescriptionThe Customer Service Associate is responsible for coordinating and processing customer purchase orders accurately and in a timely fashion. They communicate with customers regarding order confirmations, shipping information, and other inquiries. Responsibilities include entering orders, managing order status and pick-up...

  • Customer Service Representative

    2 days ago

    Shelton, United States Seasoned Recruitment Full time

    The Customer Service Associate is responsible for coordinating and processing customer purchase orders accurately and in a timely fashion. They communicate with customers regarding order confirmations, shipping information, and other inquiries. Responsibilities include entering orders, managing order status and pick-up information, providing customer...

  • Customer Service Representative

    2 weeks ago

    Shelton, United States Lighthouse Professional Services Full time

    Who we are looking for:We have an excellent full-time opportunity for an in-house Customer Service Representative to help process orders, ensure customer satisfaction, and maintain excellent records. The ideal candidate would be detail oriented, able to multitask, and always maintain a positive solution driving attitude towards customers. This person must...

  • Customer Service Rep

    2 weeks ago

    Shelton, United States Lighthouse Professional Services Full time

    Job DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. We are currently seeking a...

  • Customer Service Rep

    1 week ago

    Shelton, United States Lighthouse Professional Services Full time

    Job DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. We are currently seeking a...

  • Customer Service Rep

    2 days ago

    Shelton, Connecticut, United States Staffing 360 Solutions Full time

    Lighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a "Best in Staffing 2023" award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. We are currently seeking a Customer Service Rep for a client...

  • Customer Service Representative

    2 months ago

    Shelton, United States Lanxess Ag Full time

    ** Customer Service Representative** **Who we are:** LANXESS is a leading specialty chemicals company with sales of EUR 6.1 billion in 2020 and about 14,200 employees in 33 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics. LANXESS is listed in the...

  • Customer Care Specialist/ Evening Shift

    3 weeks ago

    Shelton, United States Budderfly Full time

    Job DescriptionJob DescriptionSaving the World! Help Wanted…Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains,...

  • Customer Care Specialist/ Evening Shift

    2 weeks ago

    Shelton, United States Budderfly Full time

    Saving the World! Help Wanted... Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail...

  • Customer Service Representative

    2 weeks ago

    Shelton, United States Qwerkz,Inc Full time

    Summary: The Customer Service Associate is responsible for coordinating and processing customer purchase orders into sales orders in an accurate, timely fashion. The Customer Service Associate will communicate with customers/consumers regarding order confirmations, shipping information, and other inquiries. Additionally, the Customer Service Associate will...

  • Customer Service Representative

    2 months ago

    Shelton, United States Qwerkz Full time

    Job DescriptionJob DescriptionJob Description Click to collapse Job Title:    Customer Service RepresentativeDepartment:   OperationsReports To:    Customer Service ManagerFLSA Status: Exempt Summary: The Customer Service Associate is responsible for coordinating and processing customer purchase orders into sales orders in an accurate, timely...

  • Customer Service Representative

    1 month ago

    Shelton, United States Qwerkz,Inc Full time

    Job Description Click to collapse Job Title: Customer Service Representative Department: Operations Reports To: Customer Service Manager FLSA Status: Exempt Summary: The Customer Service Associate is responsible for coordinating and processing customer purchase orders into sales orders in an accurate, timely fashion. The Customer Service Associate will...