Account Executive
1 month ago
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Position:Group Sales Account Executive (Bilingual)Department: Ticket Sales & ServicesReporting Relationship:Reports to the Group Sales ManagerStatus:Full-Time (Exempt)CompensationBase salary, plus commissionAbout Charlotte FCCharlotte Football Club is the Major League Soccer Club in the Carolinas. The Club's mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.Position SummaryThe Group Sales Account Executive position will be responsible for maximizing group sales revenue, meeting set sales goals and metric expectations, and building a pipeline of prospective clients by networking to establish authentic business relationships.Primary ResponsibilitiesDrive Revenue for Charlotte FC Ticket Sales through various Group Ticket initiatives.Execute group experience ideas and programs, including planning and executing events or theme nights for companies, community groups, themes, youth soccer teams, etc.Produce a high volume of outbound calls to communicate group ticket opportunities. Provide solutions to prospects considering a group outing with a persistent and positive attitude. Generate sales through cold calling, referral gathering, networking, and appointment setting.Develop and maintain relationships with B2B and B2C buyers and organizations.Attend youth soccer tournaments, grassroots marketing efforts and home games throughout the season to connect with current and potential ticket buyers.Represent Charlotte FC in various community events, club promotions and charity functions.Matchday Responsibilities will be executing matchday experiences, client visits, and assisting other departments as needed.Assist with selling single game tickets and securing Season Ticket Membership deposits.Sales & Service ResponsibilitiesProvide best-in-class customer service to all prospects and clientsUpdate customer records in CRM to document all appropriate details and informationWork with Ticket Operations to ensure all accounts are up-to-date on ticket delivery, payment, etc.Assist in contacting current customers to generate sales and increase retention as well as locate incremental revenue opportunitiesAdditional ResponsibilitiesAssist in the overall success & meeting goals of the sales area of the Ticket OfficeAssist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.Administrative duties including filing, answering phones, and providing support to other departments as neededOther duties as assigned by Department LeadershipMinimum QualificationsAt least 1 year of ticket sales experience at the collegiate or professional levelBilingual (English/Spanish)Must be flexible and available to work evenings and/or weekends, nights, and holidaysMust pass pre-employment screensPreferred QualificationsExperience with Microsoft Dynamics CRM and Archtics ticketing systemPassion for the growing soccer in America, MLS, and Charlotte FC preferredEssential FunctionsExcellent organizational skills and attention to detailStrong verbal and written communication skills with a focus on motivating and innovatingWorks well under pressure while maintaining a positive attitudeMust be a team player, reliable, and dependableAbility to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environmentMust maintain complete confidentiality of privileged, and/or sensitive informationMust, at all times, display the character and values of the Tepper Sports & Entertainment brandMust be able to multi-task while managing time successfullyPhysical RequirementsSitting at desk and computer for long periods of timeStanding for extended periods of timeMust be able to lift 15 pounds at a timeWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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