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Call Center Rep, Third Shift, Full Time, Dispatch Center
2 months ago
Location: Business Center Department: Dispatch Center Hours: 40 Hours/Week Shift: Third Shift At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. Under the direction of the Public Safety Manager ,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field. Education: High School Diploma required, some college preferred. Experience: Previous emergency or security dispatch experience preferred, but not required. Knowledge and Skills: Apply common sense understanding to carry out detailed and complicated procedures and instructions according to standard operating procedure. Ability to remain calm and effectively communicate under pressure and unusual circumstances. Ability to multitask on a consistent basis. Ability to utilize a headset for phones/radio and hear what is going on in a busy communications center. Type accurately at a speed necessary for successful job performance. Ability to take direction, work independently and as part of a group. Must be able to sit for an extended period of time and wear a telephone headset. Must be available to work all shifts, including but not limited to day/evenings/night, weekends, holidays and mandatory overtime as needed. Proficient with personal computers and windows based applications. Obtain CPR/AED certification within 1 year of hire.
Call Center Representatives must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces o ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field.
Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel.
Answer emergency and non emergency calls for service. Simultaneously dispatch and monitor radio traffic and location information for Public Safety Officers. Prioritize calls for service. Provide assistance as requested to other police and fire agencies. Serve as liaison to receive and relay radio transmissions from field personnel to appropriate staff or other agencies. Operate a computer aided dispatch system and computerized electronics communication equipment. Monitors closed circuit cameras, access control equipment, panic alarms, fire systems, building maintenance a
