Customer Experience Associate

2 weeks ago

Indianapolis, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Member Experience Specialist (MES)

FLSA STATUS: Hourly

COMPENSATION: Base rate of $12.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

Weekday closers 6:00p - 12:00p
Weekend closers 4:00p - 10:00p

 

JOIN OUR TEAM

 

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.

  • 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
  • 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and work with a passionate, fun, and united team

We are proud to be a 'Great Place to Work' certified company

PURPOSE

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

DELIVERABLES

  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greets guests and members with a smile, eye contact, and courteous tone.
  • Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

  • Sales Associate

    4 days ago

    Indianapolis, Indiana, United States Express Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our Express team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with various tasks to ensure a seamless shopping experience.Key ResponsibilitiesProvide a great...

  • Customer Experience Associate

    4 weeks ago

    Indianapolis, Indiana, United States Hertz Full time

    Customer Experience SpecialistThe Customer Experience Specialist plays a vital role in delivering exceptional customer service that exceeds expectations and fosters a culture of empowerment among employees. This position is responsible for providing first-class customer interactions, resolving issues promptly, and ensuring a seamless experience for...

  • Sales Associate

    5 days ago

    Indianapolis, Indiana, United States The Normal Brand Full time

    Job DescriptionThe Normal Brand is a dynamic apparel company with a strong presence in the US market. We're seeking a highly motivated Sales Associate to join our team at The Fashion Mall at Keystone.Key Responsibilities:Provide exceptional customer service and create a welcoming store environment.Assist customers in finding the perfect products and provide...

  • Customer Experience Associate

    4 weeks ago

    Indianapolis, United States Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Associate

    1 month ago

    Indianapolis, United States Hertz Full time $18

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Associate

    4 weeks ago

    Indianapolis, United States Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Sales Associate

    2 weeks ago

    Indianapolis, Indiana, United States Best Buy Full time

    About the RoleAs a Retail Sales Associate at Best Buy, you'll be the face of our brand, delivering exceptional customer experiences and inspiring people with the latest technology solutions. We're looking for a passionate and knowledgeable individual who can bring our products to life and help customers achieve their goals.Key ResponsibilitiesWelcome and...

  • Customer Experience Associate

    1 month ago

    Indianapolis, Indiana, United States VASA Fitness Full time

    Member Experience SpecialistVASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional experiences to our members and guests, ensuring a positive and memorable visit every time.Key Responsibilities:Provide exceptional customer...

  • Customer Experience Coordinator

    1 month ago

    Indianapolis, Indiana, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...

  • Customer Experience Coordinator

    1 month ago

    Indianapolis, Indiana, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store.Key ResponsibilitiesCreates a positive internal...

  • Customer Experience Associate

    3 weeks ago

    Indianapolis, Indiana, United States CICOA Full time

    Job SummaryWe are seeking a highly skilled and dedicated Consumer Experience Specialist to join our team at CICOA. As a key member of our ADRC department, you will play a vital role in providing exceptional customer service and support to individuals and families in need.Key Responsibilities:Provide switchboard coverage and serve as the first point of...

  • Customer Experience Coordinator

    2 weeks ago

    Indianapolis, Indiana, United States TJ Maxx Full time

    Customer Experience Coordinator Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our store team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store.Key...

  • Sales Associate

    1 week ago

    Indianapolis, Indiana, United States The Normal Brand Full time

    Job OverviewThe Normal Brand is a dynamic apparel company with a strong presence in the US market. We're seeking a highly motivated Sales Associate to join our team at The Fashion Mall at Keystone.Key Responsibilities:Provide exceptional customer service, ensuring a positive shopping experience for all guests.Develop a strong understanding of our products...

  • Customer Experience Representative

    4 months ago

    Indianapolis, United States Government Employees Insurance Company Full time

    Customer Service Representative – Indianapolis, INSalary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Indianapolis, IN...

  • Retail Sales Associate

    1 month ago

    Indianapolis, Indiana, United States Sunnyside Full time

    About SunnysideSunnyside is a leading cannabis retailer dedicated to providing exceptional customer experiences. Our mission is to normalize and professionalize the cannabis industry through education, advocacy, and community engagement.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Sunnyside. As...

  • Retail Customer Experience Manager

    1 month ago

    Indianapolis, Indiana, United States Marshalls Full time

    Customer Experience Supervisor at MarshallsAs a Customer Experience Supervisor at Marshalls, you will be responsible for creating a positive internal and external customer experience. This includes training and coaching associates on personalizing the customer experience while promoting loyalty programs.Key responsibilities include:Assigning registers and...

  • Retail Customer Experience Supervisor

    1 month ago

    Indianapolis, Indiana, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.Key ResponsibilitiesLead by example, demonstrating...

  • Customer Experience Associate

    3 weeks ago

    Indianapolis, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS: Hourly COMPENSATION: Base rate of $12.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales! Weekday closers 6:00p - 12:00p Weekend closers 4:00p - 10:00p JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for...

  • Retail Customer Experience Supervisor Full-Time

    1 week ago

    Indianapolis, Indiana, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Customer Experience Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt, courteous customer service.Key Responsibilities:Lead by...

  • Customer Service Associate

    5 months ago

    Indianapolis, United States Ollie's Bargain Outlet, Inc. Full time

    ** Customer Service Associate** **Job Category****:** Store Operations **Requisition Number****:** CUSTO017460 Showing 1 location **Job Details** **Description** Position: Customer Service Associate Reports To: Team Leaders Department: Store Operations Exemption Status: Non-Exempt Position Overview: The Customer Service Associate assists customers and helps...