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Customer Service Specialist
4 weeks ago
Careers At Alert Alarm and National Fire Protection (Alert Alarm) Join our team and make an impact in the Fire and Security industry We are seeking highly motivated individuals who are passionate about making a difference. Select a job opening below to apply directly through our application portal. Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai, we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers. About the Role: The Customer Service Specialist is responsible for creating and maintaining strong professional relationships with our customers, handling their requests in a timely yet effective manner. Status: Full-Time, Non-exempt Duties and Responsibilities: Effectively question and troubleshoot customer inquiries both technically and administratively to a satisfactory resolution. Remotely program customers’ intrusion, CCTV, and access control systems. Create, schedule, and maintain service tickets for field technicians. Assist field technicians remotely by completing both administrative and technical tasks. Thoroughly update and maintain account information for continuity and quality control. Work both proactively and reactively to maintain customer retention and prevent account cancellations. Collaborate with all teams to help prevent and lower service costs. Perform administrative actions to assist customer inquiries, account changes, and updates. Process customer requests for sales, renewals, resigns, upgrades, and reactivations by phone and email. Answer customer questions regarding products, services, and accounts by phone and email. Collaborate with fellow team members, field technicians, and dispatch department to ensure security systems function smoothly 24/7, identifying trending issues, and escalating issues for timely resolution. Special projects assigned as needed. Team meetings or one-on-one meetings with department manager and/or department technical specialist developing and honing your skills. Qualifications: 3+ years’ previous successful experience in a customer service role, interacting with customers via telephone and email preferred. Previous work experience in service and installation environment strongly preferred. Ability to learn new technologies for the scope of the position. Quick learning with a positive, cooperative, and accommodating nature. Excellent verbal and written communication skills. Strong work ethic and ability to apply security and confidentiality measures. Applicant must be at least 18 years of age. Work Requirements: This job requires sitting for extended periods of time in an air-conditioned facility. This job involves using a computer for extended periods of time. Daily use of headsets to communicate with customers. Answering calls, typing, and navigating computer systems will involve repetitive movements within a fast-paced and high expectation call center environment. The facility is a secure worksite. The Alert Alarm Benefit: Compensation starts at $18/hour. We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance EEOC Statement: Alert Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr
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Customer Service Specialist
4 weeks ago
Honolulu, Hawaii, United States Zeus Fire and Security Full timeAbout UsAlert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial...
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Customer Service Specialist
1 month ago
Honolulu, United States Zeus Fire and Security Full timeAbout Us Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial...
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Customer Service Specialist
1 month ago
Honolulu, United States Alert Alarm and National Fire Protection (Alert Alarm) Full timeJob DescriptionJob DescriptionAbout UsAlert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000...
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Healthcare Customer Service Specialist
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Customer Service Specialist II
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Honolulu, United States Savers | Value Village Full timeSavers | Value Village Customer Service Specialist II Honolulu, Hawaii Apply Now Applicants need to be located on the island of Oahu Summary: Supports Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external customers. This position will serve as the initial point of contact for donor escalated...
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Customer Service
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Honolulu, Hawaii, United States Morgan White Group Full timeON-SITE position in Hawaii. Full-time position for a Customer Service & Eligibility Specialist in Hawaii only. The position is the first to interact with customers, tasks, all of which involve supporting the company's operations and products.Essential Duties and Responsibilities:Communicate with insured clients or providers to obtain information to update...
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Customer Service Specialist II
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Honolulu, United States Savers | Value Village Full timeDescription Pay Range: $16.20 - $21.38 per hour Applicants need to be located on the island of Oahu Job Title: Customer Service Specialist IIWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and...
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Healthcare Customer Service Specialist
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Honolulu, Hawaii, United States Hawaii Pacific Health Full timeAbout Hawaii Pacific Health:Hawaii Pacific Health is a prominent healthcare organization dedicated to providing exceptional medical services across the state. Our commitment to patient care is reflected in our extensive network of facilities and specialists.Position Overview:As a Patient Service Representative, you will play a crucial role in enhancing the...
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Customer Support Specialist
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Honolulu, Hawaii, United States Daltile Full timeDal-Tile is seeking a dedicated Customer Support Specialist to contribute to our dynamic team. As a Customer Support Specialist, you will play a vital role in ensuring exceptional customer service and support. Your responsibilities will encompass assisting customers both in person and over the phone, addressing inquiries, providing product information,...
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Customer Service Representative
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Honolulu, Hawaii, United States Datamatics Global Services Inc Full time3.5 Honolulu, HI Honolulu, HI Contract Contract $26 an hour $26 an hour 11 days ago 11 days ago 11 days ago Job Description JOB TITLE - Sr Customer Service Specialist LOCATION - Honolulu HI (Must live on Oahu in Hawaii.) Duration - 6Months Contract (TEMP TO HIRE Conversion possible with great performance.)Pay - $26/hr w2 Shift - 7:30am to 4:30pm Monday to...
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Customer Service Specialist
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Honolulu, Hawaii, United States University of Hawaii FCU Full timeJob OverviewAre You Ready to Make an Impact?Become a vital part of a vibrant and enthusiastic team at Hawai`i's premier credit union, dedicated to enhancing our community by delivering financial benefits, outstanding service, and cutting-edge convenience to our members.Position Title: Call Center RepresentativeDepartment: Call CenterFLSA Classification:...