Customer Service Specialist II

3 months ago

Honolulu, United States Savers | Value Village Full time

Savers | Value Village Customer Service Specialist II Honolulu, Hawaii Apply Now Applicants need to be located on the island of Oahu Summary: Supports Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external customers. This position will serve as the initial point of contact for donor escalated calls, emails and internal customer calls during normal hours of operation, to include routing calls to the appropriate departments, using basic problem-solving skills. Essential Job Functions: Handle escalated donor issues and partner with logistics and/or stores to resolve. Respond to customer care email inquiries related to store or club card and escalate to SSC those requiring more complex actions. Answer basic troubleshooting questions or inquiries for the stores. Respond to basic inquiries from team members regarding HR Services. Receive inbound calls and accurately notate details. Make outbound calls and accurately notate details. Use good judgment to determine when an inquiry can be resolved on initial contact or requires escalation in order to achieve call/case resolution. Make accurate entries into ticketing systems, logs, etc. All other duties assigned. Required Knowledge, Skills and Abilities: Ability to work independently and as a member of a team in a fast-paced environment. Demonstrate strong customer service skills and provide excellent, professional support to our team members for a wide variety of issues. Some basic technical troubleshooting abilities. Resilient – ability to remain calm in adverse situations. Reliable/Dependable by adhering to work-schedule and attendance policy. Communicates effectively, cooperatively and persuasively. Treats all team members with respect and dignity. Prioritizes and executes tasks within a fast-paced environment. Exceptional problem-solving skills. High level organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to work within Savers culture. Detail-oriented. Minimum Required Education, Training and Experience: High School diploma, or equivalent. Prior work in customer service in a call center environment preferred, but not required. Background check required. Physical Requirements: Must be able to sit, stand and walk for extended periods of time. FLSA Status: Non-Exempt Tools and Equipment Used: Laptop or desktop computer, phone, headset, webcam. Travel: Work Address: Remote Savers is an E-Verify employer. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. #J-18808-Ljbffr

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