Call Center Representative
1 month ago
Our growing company is looking for a contact center representative. This position is customer service based with an eye for details, excellent data entry skills, enjoys solving problems, and a passion for helping others.
The representative would handle phone calls and messages from customers looking to schedule appointments with our sales team, enter data into the appropriate database(s), and communicate with various internal team members as well as external customers and vendors. This role reports directly to our Contact Center Manager.
Job Responsibilities:
- Take inbound customer calls/texts/chats/emails and provide accurate, satisfactory answers to their queries and concerns.
- Transfer calls to appropriate team member or department
- De-escalate situations involving dissatisfied customers, offering peace of mind and support.
- Schedule sales appointments / Making sure notes, caller information, marketing tags, and locations are correct. Additionally, confirming the sales calendar information for appointments is accurate.
- Send customer confirmations of appointments scheduled
- Send sales reps communications about appointments scheduled
- Follow-up calls, texts, & emails from opportunities in various locations.
- Assist with various tasks, as needed.
- Collaborate and assist with other departments internally to improve customer service.
- Software proficiency and experience with common computer operating systems and programs (Windows, MS Excel, Outlook)
- Highly proficient and accurate data entry skills
- Excellent written and verbal communication with positive upbeat language
- Ability to multitask and have great date entry skills across different communication platforms and software
- Integrity and a positive attitude
- A team player with a competitive spirit
- Driven to accomplish goals and objectives
- Adaptability for a fast-growing company
- A development mindset that is open to mentoring and coaching
- Handle customer inquiries professionally and respectfully and build rapport
- Having great patience and active listening stills with customers and potential customers
Twin Cities Siding Professionals seeks to safeguard its employees, customers, and others while conducting company business. Following a conditional offer of employment, all applicants who are offered employment with TCSP will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with TCSP's Equal Employment Opportunity Policy.
-
Contact Center Representative
1 week ago
Eden Prairie, United States Twin Cities Siding Professionals Full timeOur growing company is looking for a contact center representative. This position is customer service based with an eye for details, excellent data entry skills, enjoys solving problems, and a passion for helping others. The representative would handle phone calls and messages from customers looking to schedule appointments with our sales team, enter data...
-
Contact Center Representative
4 weeks ago
Eden Prairie, Minnesota, United States Securian Financial Group Full timeJob Overview:We are seeking a highly motivated and customer-focused individual to join our Contact Center team as a Senior Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, advisors, and channel partners through phone, email, and/or chat interactions.Key Responsibilities:Provide timely...
-
Call Center-Eden Prairie MN
4 weeks ago
Eden Prairie, United States Ultimate Staffing Full timeCall Center Positions - $20/hr 15 Immediate Openings. Location: Eden Prairie, MN 55344 Pay Rate: $20.00/hour Schedule: Monday - Friday, 8:30 am - 5:00 pm, with 2 Saturdays required per month (November 30th and December 7th)Mandatory In-Office Days - Call Center, Business Operations, Staffing, Technology, Benefits
-
Call Center Associate
2 months ago
Eden, United States Powder Mountain Full timeJob Type Full-time, Part-time Description Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent-and we're revolutionizing the ski industry along the...
-
TRCC Non-Emergent Call Center Representative
3 weeks ago
Grand Prairie, Texas, United States AMR Corp. Full timeJob Summary: We are seeking a highly skilled Non-Emergent Call Taker Professional to join our team at AMR Corp. As a key member of our dispatch team, you will be responsible for answering incoming non-emergency calls, collecting important information from callers, and assigning calls to the appropriate dispatcher while maintaining a professional and...
-
TOLLING SPANISH CALL CENTER REPRESENTATIVE
6 months ago
Grand Prairie, United States Valor Intelligent Processing Full timePOSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries,...
-
Customer Service Representative
4 weeks ago
Eden Prairie, Minnesota, United States EcoShield Pest Solutions Full timeEcoShield Pest Solutions is a rapidly growing pest control company that prioritizes customer satisfaction and employee happiness. We're seeking a Customer Service Representative to join our team in providing exceptional service to our customers. Responsibilities: * Serve as the primary point of contact for customers, receiving and distributing...
-
B2B Sales Representative
6 months ago
Eden Prairie, United States Corporate Technologies LLC Full time $50,000 - $120,000B2B Sales Representative - IT Managed ServicesCorporate Technologies, LLC is seeking a dynamic sales professional to join our IT Managed Services team.If you have the drive and initiative to exceed sales goals, are passionate about selling quality IT-managed services and enjoy giving great customer service, then we want to talk to you.The ideal sales...
-
Sales Representative
1 month ago
Eden Prairie, United States Sleep Number Careers Full timeCompany OverviewSleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...
-
Customer Service Representative
4 weeks ago
Eden Prairie, Minnesota, United States Safelite Group, Inc. Full timeAbout the RoleWe're seeking a highly organized and energetic Customer Advocate to join our team at Safelite Group, Inc. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through various channels, including in-person interactions, phone calls, and emails.Key ResponsibilitiesWelcome and resolve...
-
Customer Service Representative
3 weeks ago
Eden Prairie, Minnesota, United States Jobs for Humanity Full timeCustomer Advocate RoleJobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.The Customer Advocate is one of Safelite's first impressions with our customers. This role involves managing administrative processes, scheduling, work orders, and invoicing, as well...
-
Customer Service Representative
3 weeks ago
Eden Prairie, Minnesota, United States Jobs for Humanity Full timeAbout the RoleThe Customer Advocate is a key member of our team, responsible for delivering exceptional customer experiences. This role involves managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and answering inbound phone calls and emails.Key ResponsibilitiesWelcome in-shop customers and...
-
Customer Service Representative
3 days ago
Eden Prairie, United States Planet Fitness Full timeBenefits: Flexible schedule Free uniforms Opportunity for advancement Training & development Wellness resources Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and...
-
Operations Support Specialist
3 weeks ago
Eden Prairie, Minnesota, United States Virtual Radiologic Full timeJob Summary: The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating radiology workflow processes that are critical to patient care on a 24/7 basis. As an Operations Support Representative, you will play a crucial role in assisting doctors and technicians when patient care requires additional...
-
Commercial Sales Representative
3 weeks ago
Eden Prairie, Minnesota, United States Cambria Full timeJob Summary:Cambria is seeking a highly motivated and sales-driven individual to join our team as a Commercial Market Sales Representative. As a key member of our sales team, you will be responsible for developing and cultivating sales relationships with architects, designers, and specifiers in the architectural and design community.Key Responsibilities:•...
-
Seasonal Customer Service Representative
3 weeks ago
Eden Prairie, Minnesota, United States Ultimate Staffing Full timeJob SummaryAs a Seasonal Customer Service Representative, you will be responsible for managing a high volume of incoming calls and customer inquiries regarding seasonal holiday products. This includes Christmas lights, artificial trees, and seasonal decorations.Key Responsibilities Identify and assess customers' needs through effective communication and...
-
Customer Service Representative
2 weeks ago
Eden Prairie, Minnesota, United States Safelite Group, Inc. Full timeCustomer Advocate RoleThe Customer Advocate is a vital position at Safelite Group, Inc., serving as the first point of contact for customers. This role requires a highly organized and energetic professional who can deliver exceptional customer experiences through every interaction.Key ResponsibilitiesWelcome in-shop customers and resolve their concerns...
-
Customer Service Representative
4 weeks ago
Eden Prairie, Minnesota, United States Jobs for Humanity Full timeAbout the RoleWe are seeking a highly organized and energetic professional to join our team as a Customer Advocate. As a key member of our customer-facing team, you will be responsible for delivering a memorable experience to our customers through every interaction.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns quickly and...
-
Security Operations Center Director
4 weeks ago
Eden Prairie, Minnesota, United States HelpSystems Full timeJob Title: Security Operations Center ManagerAt Fortra, we're seeking a highly skilled Security Operations Center Manager to lead our team of security analysts. As a key member of our security operations team, you will be responsible for managing a team of analysts, streamlining operational workflows, and delivering high-quality service to our clients.Key...
-
Customer Service Representative
4 months ago
Eden Prairie, United States Midland Garage Door Full timeCustomer Service RepresentativeStarting Wage: $26/HR Looking for a Customer Service candidate. If you have a background in customer service (preferred in building supplies, construction, home goods) we have the role for you! Midland Garage Door is looking to add to our top-notch customer service team at our Eden Prairie location. Our Customer Service...