Customer Service Representative
3 days ago
The Customer Advocate is a key member of our team, responsible for delivering exceptional customer experiences. This role involves managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and answering inbound phone calls and emails.
Key Responsibilities- Welcome in-shop customers and resolve customer concerns quickly and efficiently, often coming up with creative solutions.
- Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
- Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information.
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- All other duties as assigned.
- High School Diploma/GED/Equivalent required.
- Experience: 1-3 years telephone operations or business administration experience required.
- Ability to provide world-class customer service in a changing, fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
Safelite is a leading provider of auto glass repair and replacement services. We are committed to delivering exceptional customer experiences and building a fulfilling career for our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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