Director of Operations

Are you looking for a challenging and rewarding career opportunity? Do you have a passion for helping others and making a difference in the world? If so, Saving Sight is thrilled to announce an exciting position for a Director of Recovery Services to join our dynamic team
Director of Recovery Services
Kansas City, MO

At Saving Sight, we're not just about restoring vision; we're about changing lives. As the Director of Recovery Services, you'll play a pivotal role in our mission to provide impeccable service and high-quality corneal tissue to meet the transplant and research tissue needs of our patients and physicians. Here's what awaits you:

1. Leadership and Impact: You'll manage large 24/7 operating teams, ensuring seamless operations and the highest standards of care. Your leadership will directly impact the lives of those awaiting sight-saving transplants.
2. Quality and Excellence: You'll uphold our commitment to excellence by maintaining performance improvement activities within the department. Your attention to detail will ensure that every corneal tissue recovered is of the utmost quality.
3. Collaboration and Relationships: You'll build and maintain cohesive relationships with operational departments within the organization and external partners. Your ability to collaborate will drive our collective success.
4. Culture and Passion: At Saving Sight, we believe our employees are our most valuable asset. You'll create and maintain a workplace culture that aligns with our overall mission and culture. Your passion for helping others will inspire your team to achieve their goals.

Qualifications:

• Excellent communication and organizational skills
• Experience managing large teams in a fast-paced environment
• Passion for making a difference
• 2+ years' experience in eye banking, medical, funeral home, or surgical field.
• 2+ years of management and supervisory experience.
• Available for 24/7 operational needs (nights/weekends/holidays as needed)

What We Offer:

• Competitive compensation package
• Comprehensive benefits, including FREE employee healthcare, 6 weeks of PTO/year and more...
• Opportunities for growth and development

Join us in our mission to restore vision and transform lives.

Click to apply

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership

• Work with Human Resources staff to recruit, interview, select and hire humble, hungry and smart people and maintain staffing to ensure coverage of all aspects of recovery operations
• Develop and maintain staff schedule, approve time sheets and PTO as appropriate
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas and the appreciation of diversity as well as cohesiveness, supportiveness and working effectively together to enable each employee and the department to succeed
• Consciously create a workplace culture that is consistent with Saving Sight's overall culture and that emphasizes the identified mission, vision and values of the organization
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, email and regular interpersonal communication
• Provide effective performance feedback through the performance management process, employee recognition, rewards and disciplinary action, with the assistance of Human Resources, when necessary
• Build and maintain cohesive relationships with OPOs and other external stakeholders and serve as the subject matter expert for recovery operations.
• Maintain departmental proficiency by monitoring workload of functional areas, proactively make operational adjustments as required
• Oversight of the Recovery Supervisors/Managers and Recovery Team
• Key contributor of the Saving Sight Operations Team

Operations

• Maintain compliance with Saving Sight Standard Operating Procedures, EBAA Standards, and FDA regulations
• Evaluate and maintain adequate supplies necessary for executing all recovery operations for surgical and non-surgical ocular tissue recoveries in compliance with Saving Sight SOPs and regulatory standards
• Develop and maintain an effective Technical Training Program, including compliance with the organization learning management system
• Maintain quality results through continued training of competencies and performance assessments; ensure appropriate documentation
• Maintain annual competency by Medical Director as the designee for staff training
• Work closely with the Quality Assurance Department by creating/revising Standard Operating Procedures and training materials.

• Implement new programs, methods, and procedures by investigating alternatives to current operations, and preparing proposals for new operations

• Familiarity with all operational aspects of eye banking from referral through distribution, including current trends and techniques of corneal transplantation
• Work closely with Client Services department to assist in coordination of tissue distribution
• Identify potential improvements in technical process and propose alternate methods for review and approval
• Available 24/7 as needed to support staff as Administrator on Call
• Maintain complete and accurate records for all technical facility functions
• Collaborate with Hospital Development staff to facilitate communication
• Ability to generate and analyze metrics to monitor all aspects of Recovery Services performance for operations dashboard
• Report regularly on defined key performance indicators
• May also encompass additional duties as assigned

Budget

• Assist in developing the Recovery Services department budget and responsible for maintaining operations within the budget
• Investigate opportunities to decrease expenditures while maintaining quality and effective operations

Quality

• Review and execute protocols applicable to operations within the department
• Work closely with team members to provide effective solutions to support quality objectives
• Identify areas of opportunity for improved quality outcomes, products and services by partnering with the Quality Assurance department

EDUCATION

• Bachelor's Degree, or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required
• Continual training and certification is necessary

QUALIFICATIONS and EXPERIENCE

• A minimum of two (2) years' experience in the eye banking, medical, funeral home, and/or surgical field
• Management and supervisory experience including recruitment, hiring and performance evaluation required. Two (2) years preferred
• Ability to think strategically and plan work around attaining goals and objectives
• Strong organizational skills, problem-solving abilities, and attention to detail
• Strong interpersonal, written, and verbal communication skills required
• Strong leadership skills, ability to direct and supervise remote employees
• Ability to work independently, with limited direction, and in a team environment
• Ability to work with distraction, prioritize, and multi-task
• Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications
• Must have a valid driver's license and acceptable driving record as determined by Saving Sight
• Must have reliable transportation

PHYSICAL REQUIREMENTS:

• Ability to travel throughout service region as required, including overnights as needed
• Availability to work holidays, nights, and weekends as required and respond to department needs on a 24 hour basis
• Frequent periods of intense concentration, attention to detail and accuracy
• Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens
• Ability to perform delicate manual procedures requiring high amounts of dexterity
• Driving for extended periods or long distances may be required
• Long periods of sitting and/or standing may be required
• Ability to lift and move more than 50 pounds
• Required to have the yearly influenza vaccination

ENVIRONMENTAL DEMANDS

• Ability and knowledge to work in various work environments, for example; normal office environment, normal outdoor exposures, hospital settings (floor, operating room, morgue), funeral home, and medical examiner settings

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire, and promote persons who support the goals and mission of the institution.

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In the last 5 years...

Candidate must have 0 major moving violations and less than 3 minor moving violations.

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