Director of Operations

4 weeks ago

Kansas City, United States MB2 Dental Full time
Join the forefront of dental innovation with MB2 Dental, a pioneering Dental Partnership Organization (DPO) established in 2007 and headquartered in Carrollton, TX. We are actively seeking a Director of Operations to lead and inspire our affiliate practices across the vibrant Midwest region. This role offers a unique opportunity to blend collaborative teamwork with independent leadership, managing diverse responsibilities and tasks. At MB2, we proudly collaborate with more than 680 Dentist Owners, providing unwavering support to over 700 practices spanning 40 states. Guided by the visionary leadership of our CEO, Dr. V, you'll embark on a fulfilling journey within the MB2 family from day one. Join us today and experience why MB2 is renowned for its exceptional workplace culture that nurtures professional advancement and an unparalleled sense of community. As a Director of Operations (DO), your primary focus will be strategically overseeing and mentoring managers while directly driving multiple dental practices' operational and financial success within your assigned territory. By holding direct reports accountable for daily practice operations that meet immediate needs and position for growth, you'll serve our operating owner(s). Your expertise will encompass creating annual budgets, strategic planning, project management, talent calibration, growth and development plans, financial statement analysis, and effective verbal and written communication. Upholding the highest professional and ethical standards will be integral to your role. * This is a remote role that requires field travel - Must be able to travel out of state up to 50% of the time. * Responsibilities
  • Demonstrate exceptional client service through effective communication. Identify team members' strengths and areas for leadership and management growth. Coach and guide team members to excel in service excellence.
  • Lead recruitment efforts, partnering with HR for successful staffing, reduced turnover, and team development. Facilitating smooth onboarding for seamless integration.
  • Train operations team for efficient and accurate task execution. Ensure quality through audits and additional training. Set and monitor clear business and development goals.
  • Collaborate with owners and MB2 leadership on strategic, operational decisions. Analyze key metrics, implement corrective actions, and create long-term growth plans.
  • Partner with MB2 departments for sustainable programs. Strategically address areas for improvement, tailoring messages for effective communication.
  • Maintain project organization and updates through charters and meetings. Understand performance drivers and benchmarks. Course correct for sustained success.
  • Assess practice needs, plan improvements, and ensure team compliance with training and reviews. Offer constructive feedback for continuous enhancement.
Qualifications
  • 3+ years of dental management experience or a bachelor's degree in a related field.
  • Preferred experience in dental office management.
  • Strong attention to detail and exceptional organizational abilities.
  • Proficiency in delegation and remote management.
  • Excellent communication skills, capable of effective communication across all organizational levels.

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