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Medical Customer Service Specialist

1 month ago


Orange City, United States Florida Health Care Plans Full time

Medical Customer Service Specialist (MCSS)

Practice Management

Full-time

1st shift

Monday- Friday variable hours. Alternating Saturday's

POSITION SUMMARY:

The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).

QUALIFICATIONS:

Education, skills and experience:

* High school diploma or equivalent

* Previous medical office experience preferred

* Ability to demonstrate excellent customer service

* Experience with computers and the ability to learn, navigate and function in various computer applications

* Strong, clear, English telephone and oral communication skills

* Ability to multi-task successfully and efficiently

* Ability to maintain confidentiality and to comply with HIPAA guidelines

* Minimum typing speed of 30 wpm required

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