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Front Desk Associate

1 month ago

East Lansing, United States Kellogg Center Full time

Please see Special Instructions for more details.

N/A Position Information RHS Job Title RHS Job Title

Front Desk Associate Job Description Pay Rate- 14.00

As a Front Office Associate, you will train on and master all the front office positions at the Kellogg Hotel & Conference Center. You will be expected to master the following roles:

Telephone Operator Reservations Agent, and Front Desk Agent Outstanding customer service to a wide range of guests Actively engage with all guests of the Hotel Assist guests with luggage and directions Answer phones, perform data entries, assist in maintaining records and accounts Ensure accurate guest folios and transactions at the Front Desk Check guests in and out of the hotel while assisting with various guest service duties Leaving guests with a lasting positive impression of Kellogg and

MSU . Valuable experience gained, which includes: Professionalism Improved face-to-face communication Empowerment to make decisions Teamwork Guest service to all hotel guests.

Required Qualifications

Must be committed to providing outstanding guest service to all hotel guests. Must have excellent communication skills. Work 16-32 hours per week, including weekends, evenings,

MSU

semester breaks and holidays. Preferred Qualifications

Previous experience working in hotel or Resort Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Physical Demands Frequent lifting of 20 lbs or more

Work Hours Work Location Work Location

Kellogg Center (Loc) Posting Number Posting Number

20161543P Open Date Open Date

06/20/2024 Close Date Close Date

07/31/2024 Open Until Filled

No Special Instructions N/A Supplemental Questions

Required fields are indicated with an asterisk (*). * Are you currently a MSU student?

Yes No

* *How did you hear about this position? (Select as many that apply)

jobs.sle.msu.edu Referral Recruitment Social media Handshake Flyer or handout Residence Hall Sign Digital advertising on or off campus Other

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