Front Desk Supervisor- AC Hotel

2 months ago


Lansing, United States Concord Hospitality Full time

We are hiring a Front Desk Supervisor

We are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles

Role Responsibilities:

Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages.Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation:Quality, Integrity, Community, Profitability, and Fun.It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.


  • Front Desk Supervisor-

    2 months ago


    Lansing, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Supervisor We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...


  • Lansing, United States AC Hotel Lansing Full time

    DescriptionAre you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for you!Concord Hospitality is hiring Housekeepers who will be responsible for: Cleaning and servicing assigned guest rooms in a timely and organized...


  • Lansing, Michigan, United States Country Inn & Suites Full time

    Job Title: Front Desk ClerkWe are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Country Inn & Suites. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.Key...

  • Front Desk Supervisor

    3 weeks ago


    Lansing, Michigan, United States Grand Traverse Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Grand Traverse Resort. As a key member of our Guest Services department, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of front desk associates.Key ResponsibilitiesManage front desk...


  • Lansing, Michigan, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at Doubletree Lansing. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Greet and welcome guests, responding to their inquiries...

  • Front Desk Supervisor

    4 months ago


    Lansing, United States Sugarloaf Mountain Corporation Full time

    Overview The Highlands is looking for new Front Desk Supervisors to join our team! As a Front Desk Supervisor, you will be responsible for coordinating front office activities of the resort and resolving any problems that arise from guest complaints, reservation and room assignment issues, and other requests. This is a full-time, year-round position with...

  • Front Desk Agent>

    6 months ago


    Lansing, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Doubletree Lansing [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Ambassador

    1 month ago


    Lansing, Michigan, United States CSM Corporation Full time

    Job Title: Front Desk HostJob Summary:The Front Desk Host is responsible for creating a warm and welcoming experience for our guests. This role requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Assist guests with check-in and check-out processes, including verifying...

  • Front Desk Supervisor

    6 months ago


    Lansing, United States CSM Corporation Full time

    This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisf Front Desk, Supervisor, Operations, Reservations, Property Management, Staff

  • Housekeeping Inspector

    5 months ago


    Lansing, United States AC Hotel Lansing Full time

    DescriptionWe are hiring a Housekeeping Inspector!Pay: $16.00-$17.00/hr.We are hiring a Room Inspector! As the Housekeeping Inspector you help to oversee housekeeping, laundry and house person team members. You are a significant part of the properties management team and work closely with the Front Desk and Maintenance Departments to ensure the guest...

  • Front Desk Agent

    4 weeks ago


    Lansing, Michigan, United States Crowne Plaza Lansing Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crowne Plaza Lansing. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key ResponsibilitiesProvide warm and...

  • Front Desk Host

    1 month ago


    Lansing, United States CSM Corporation Full time

    ** Front Desk Host** **Job Category****:** Front Office **Requisition Number****:** FRONT003865 Showing 1 location **Job Details** **Description** The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service. Act with integrity, honesty and knowledge that...


  • Lansing, United States Bright Direction Dental LLC Full time

    Job Type Full-time Description Oakhill Dental is seeking a highly organized, friendly and experienced Full-Time Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in...


  • Lansing, United States Bright Direction Dental LLC Full time

    Job Type Full-time Description Derksen Dentistry is seeking a highly organized, friendly and experienced Full-Time Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in...

  • Banquet Setup

    5 months ago


    Lansing, United States AC Hotel Lansing Full time

    DescriptionNow Hiring – Hotel Banquet Set Up StaffYou excel in a fast paced environment where every day is different and you are energized with a passion to please others. Your sharp eye for detail quickly spots when something’s amiss and when guests have need. A valued team member who smoothly handles the difficult and unexpected, you “get” that...


  • East Lansing, Michigan, United States Michigan State University Full time

    Job Title: Night Building SupervisorMichigan State University is seeking a Night Building Supervisor to join our team at the Kellogg Center. As a Night Building Supervisor, you will be responsible for ensuring the security and safety of our guests and employees during nighttime hours.Key Responsibilities:Secure the building and manage key inventoryProvide...

  • Night Auditor

    4 months ago


    Lansing, United States Concord Hospitality Full time

    Description Now Hiring: Night Auditor Shifts are 11pm - 7am We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the...

  • Houseperson

    5 months ago


    Lansing, United States AC Hotel Lansing Full time

    DescriptionWe are hiring a Houseperson to assist in our Housekeeping DepartmentPay scale $15-16.00/hr.As the Houseperson, you will: Make rounds through the halls each shift to ensure public areas are clean and tidy, taking care to remove or replace anything out of order. Coordinate and help housekeeping with heavy lifting and priority requests. Use your...

  • House Attendant-Lobby

    2 weeks ago


    Lansing, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryVersión en español disponible a pedido.The House Attendant-Lobby is responsible for maintaining the cleanliness and appearance of the public areas of the hotel. Responsibilities may include:Deep cleaning of assigned areasSetting-up and maintaining complimentary hotel lobby functions, including the coffee service and nightly concierge...


  • Lansing, United States AC Hotel Lansing Full time

    DescriptionWe are hiring Bartenders!Pay: $7/hour/ Plus Tips!Toscana Italian Kitchen and Wine Market is Lansing's newest and greatest restaurant featuring from scratch pastas and sauces with locally sourced ingredients. From the self-service wine disposers, abundance of live plants and tasting tables, to the firepit, covered patio, and 2 private dining...