Front Desk Agent

2 weeks ago

Lansing, United States AC Hotel Lansing Full time
Description

Front Desk & Guest Care

Pay Range: $15-17/hour.

We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality.

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.

Post guest charges, collect payments and follow all cash handling procedures as required by Concord.

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns.

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Source: Hospitality Online

  • Front Desk Agent

    2 months ago

    Lansing, United States Holiday Inn Express & Suites Chicago South-Lansing Full time

    Job DescriptionJob DescriptionFront Desk Agent Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...

  • Front Desk Agent

    2 months ago

    Lansing, United States Holiday Inn Express & Suites Chicago South-Lansing Full time

    Front Desk Agent Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth...

  • Front Desk Agent

    4 weeks ago

    Lansing, United States SpringHill Suites Lansing West Full time

    **About Us** SpringHill Suites by Marriott Lansing West welcomes the smart traveler to our spacious suites that give them just a little more. Guests can enjoy our complimentary hot breakfast, indoor pool, and complimentary Wifi. The hotel also features over 1,000 square feet of meeting space that can accommodate up to 80 people. We are looking for front...

  • Front Desk Agent

    4 weeks ago

    Lansing, United States AC Hotel Lansing Full time

    DescriptionFront Desk & Guest CarePay Range: $15-17/hour.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make...

  • Front Desk Agent

    3 weeks ago

    Lansing, Michigan, United States AC Hotel Lansing Full time

    Front Desk & Guest CarePay Range: $15-17/hour.We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the...

  • Front Desk Agent

    4 weeks ago

    Lansing, Michigan, United States AC Hotel Lansing Full time

    Front Desk & Guest CarePay Range: $15-17/hour.We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the...

  • Front Desk Supervisor

    2 days ago

    Lansing, Michigan, United States CSM Corporation Full time

    This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisf Front Desk, Supervisor, Operations, Reservations, Property Management, Staff

  • Front Desk Agent

    4 weeks ago

    Lansing, United States Island Hospitality Full time

    Job Type Part-time Description Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a...

  • Hotel Front Desk

    4 weeks ago

    Lansing, Michigan, United States WoodSpring Suites East Lansing MI Full time

    Front Desk & Guest Care All ShiftsHourly rate is $16.00 We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all...

  • Front Desk/Receptionist

    4 weeks ago

    Lansing, United States Midwest Vision Partners Full time

    Front Desk/ReceptionistDepartment: Clinical Operations Employment Type: Full Time Location: Lansing: Jolly Rd Office Reporting To: Nancy Thrasher Description Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient...

  • Front Desk/Receptionist

    4 weeks ago

    Lansing, United States Midwest Vision Partners Full time

    Front Desk/ReceptionistDepartment: Clinical Operations Employment Type: Full Time Location: Lansing: Jolly Rd Office Reporting To: Nancy Thrasher Description Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient...

  • Front Desk/Receptionist

    2 weeks ago

    Lansing, United States Midwest Vision Partners Full time

    Front Desk/ReceptionistDepartment: Clinical Operations Employment Type: Full Time Location: Lansing: Jolly Rd Office Reporting To: Nancy Thrasher Description Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient...

  • Front Desk Supervisor

    1 month ago

    Lansing, United States CSM Corporation Full time

    This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisf Front Desk, Supervisor, Operations, Reservations, Property Management, Staff

  • Front Desk Supervisor

    1 month ago

    Lansing, United States CSM Corporation Full time

    This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisf Front Desk, Supervisor, Operations, Reservations, Property Management, Staff

  • Hotel Front Desk Clerk

    1 week ago

    Lansing, United States Country Lodge Inc Full time

    Job DescriptionJob DescriptionBenefits:Life Insurance401(k)Company partiesDental insuranceEmployee discountsHealth insuranceOpportunity for advancementTraining & developmentVision insuranceWeekly Pay and Nation-Wide Employee Discounts at Radisson and Choice hotels.The newly owned Country Inn Lansing is looking to hire a front desk clerk for our soon-to-be...

  • Hotel Front Desk Clerk

    1 week ago

    Lansing, United States Country Lodge Inc Full time

    Job DescriptionJob DescriptionBenefits:Life Insurance401(k)Company partiesDental insuranceEmployee discountsHealth insuranceOpportunity for advancementTraining & developmentVision insuranceWeekly Pay and Nation-Wide Employee Discounts at Radisson and Choice hotels.The newly owned Country Inn Lansing is looking to hire a front desk clerk for our soon-to-be...

  • Hotel Front Desk Supervisor

    2 days ago

    East Lansing, United States East Lansing Marriott University Place Full time

    The Front Desk Supervisor supervises a variety of responsibilities in our upscale hotel operation, including a variety of guest services and operational procedures during assigned shifts in a manner that achieves exceptional guest satisfaction and loyalty. Reports directly to Front Office Manager. Job Responsibilities: Supervises guest requests, inquiries,...

  • Hotel Front Desk Supervisor

    5 days ago

    East Lansing, United States East Lansing Marriott University Place Full time

    The Front Desk Supervisor supervises a variety of responsibilities in our upscale hotel operation, including a variety of guest services and operational procedures during assigned shifts in a manner that achieves exceptional guest satisfaction and loyalty. Reports directly to Front Office Manager.Job Responsibilities:Supervises guest requests, inquiries,...

  • PT Hotel Front Desk

    2 days ago

    East Lansing, Michigan, United States Concord Hospitality Full time

    Front Desk & Guest Care All ShiftsHourly rate is $16.00We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all...

  • Front Desk Clerk

    4 weeks ago

    Lansing, United States Concord Hospitality Full time

    Description 7a-3p and 3p-11p Weekend availability required. Full or Part Time Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times Maintain a high level of service and...