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Customer Service Advocate, Remote

2 months ago

Akron, United States Disabled Veteran Solutions Full time

16-16.5 per hour | Akron, OH, USA | Hourly | Full Time

Ready for a Mission That Matters?

Hey there, superstar Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

+ This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)

+ You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.

+ Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).

Your Secret Weapons

+ A keen ear for listening and a knack for finding solutions

+ The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)

+ A passion for helping others and making their day better

Your Arsenal

+ High School Diploma (but bonus points if you've got a bachelor's degree under your belt)

+ At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)

+ You're a tech whiz and can handle our MANY web-based systems like a boss

+ You're all about the details and can keep track of everything

The Cherry on Top

+ Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)

+ A background in social work, behavioral health, or anything else that shows you're all about helping others

+ You're a customer service ninja with mad problem-solving skills

Why DVS?

+ We're all about rewarding our team members with the good stuff (competitive salaries, awesome benefits)

+ We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)

+ You'll have the chance to grow and develop in a role that will challenge you in the best way possible

So what are you waiting for? If you're ready for a mission that matters, let's do this