Customer Service Representative

6 days ago


Ramsey, New Jersey, United States Massage Envy Full time

Overview:

We're seeking a skilled Customer Service Representative to join our team at Massage Envy Ramsey. As a key member of our staff, you'll be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities:

  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions

What We Offer:

  • Competitive base pay plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) and paid time off for full and part-time employees
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 20% off all products

Requirements:

  • High school diploma or equivalent and previous retail or sales experience (preferred)
  • Critical thinking, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

About Us:

At Massage Envy, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. If you're passionate about helping others and have a strong work ethic, we'd love to hear from you.



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