Customer Service Representative

4 weeks ago


Ramsey, New Jersey, United States Konica Minolta Business Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Konica Minolta Business Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Problem-Solving: Analyze customer problems and provide effective solutions to meet their needs.
  • Communication: Communicate with customers through various channels, including phone, email, and in-person interactions.
  • Account Management: Review and examine customer accounts to better facilitate customer issues.
  • Troubleshooting: Identify and analyze root causes of customer problems and provide solutions.
  • Quality Assurance: Monitor and ensure that customer issues are resolved to the customer's satisfaction.
Requirements
  • Education: High school diploma required.
  • Experience: 2+ years of relevant work experience in customer service or a related field.
  • Skills: Strong interpersonal and professional communication skills, excellent listening and attention to detail, ability to work under pressure, and proficiency in Microsoft Office programs.
About Us

Konica Minolta Business Solutions is a leading provider of business solutions, including office technology, IT services, and industrial and commercial print solutions. We are committed to delivering exceptional customer service and supporting our customers' digital transformation.



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