Customer Support Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States WES Full time
Customer Support Representative

WES is seeking a highly skilled and dedicated Customer Support Representative to provide exceptional customer service through live chat channels while assisting with administrative tasks.

Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, ensuring a high level of satisfaction.
  • Assist customers with their questions and concerns regarding our services and products.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to ensure customer needs are met effectively.
  • Perform administrative tasks such as data entry, scheduling, and document management.
  • Monitor and evaluate chat performance metrics to identify areas for improvement.
  • Provide feedback and suggestions to enhance the customer support process.

Requirements:

  • Minimum of 2 years of experience in a customer service or support role.
  • Proficient in using live chat software and other customer service tools.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving skills and a customer-first mindset.
  • Experience in administrative tasks is preferred with at least 1 year of related experience.
  • Familiarity with CRM systems and basic office software is a plus.

Remote Work: Yes

Employment Type: Full-time



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