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Service Manager

4 months ago

Lodi, United States Kirby Corporation Full time

** Service Manager**

**Job Category****:** Supply Chain **Requisition Number****:** MGRSE001805 Showing 1 location **Job Details**

**Description**

**POSITION SUMMARY**

Responsible for overall and daily management of Generator Service Department operations and staff.

**ESSENTIAL FUNCTIONS**

Oversee the daily operations of the service department.

Assure adequate manpower and supplies are available to complete work assignments.

Resolve issues regarding parts or manpower shortages.

Assist sales staff with pricing, labor requirements and job quoting. Adjust labor rates as required

Develop annual departmental budget.

Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.

Monitor gross profit levels.

Assess departmental performance regarding quality of work and customer satisfaction.

Analyze warranty issues to identify areas for improvement.

Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.

Maintain a clean and safe work environment.

Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.

Develop marketing plans with sales and marketing departments to develop and increase service department business.

Contact customers to generate additional business.

Oversee review of in progress and completed jobs to verify scope of work completed appropriately and safely.

Establish work standards and evaluate Service Department staff's performance.

Identify, address, and implement employee development and training opportunities.

Hire, counsel, and discharge Service Department staff as necessary.

**QUALIFICATIONS**

High School Graduate or General Education Degree (GED) and/or four to ten years related experience

Ability to organize and direct oneself and effectively supervise others.

Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

Possessing the trait of being organized or following a systematic method of performing a task.

Ability to convince a group of people to work toward a goal.

Ability to utilize the available time to organize and complete work within given deadlines.

Ability to communicate in writing clearly and concisely.

Ability to find a solution for or to deal proactively with work-related problems.

Ability to comprehend complex technical topics and specialized information.

Ability to communicate effectively with others using the spoken word.

Ability to take care of the customers needs while following company procedures.

**Computer Skills**

Proficient in Microsoft Office applications (Word, Excel, Outlook).

**Other Requirements**

Some college preferred. Prior experience in a Generator repair or field service environment required. Prior experience in a customer service setting required. Strong technical product knowledge required. Ability to utilize laptop computers and portable diagnostic tools required. Marine experience highly desirable.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)