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Lead Operations Strategy Analyst

2 months ago

Chicago, United States Discover Financial Services, Inc. Full time

With us, you’ll do meaningful work from Day 1. Our

collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.

And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description:

What You’ll Do Implement strategies and systems improvements to support business operations. Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues. How You’ll Do It Assess root causes and solutions for issues that arise. Lead performance improvement implementations. Partner with internal teams and external partners to define implementation requirements and timelines. Ensure operational readiness for all implementations, technology, and process changes. Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows. Document processes and process flows. Drive the development and enhancement of reporting metrics. Qualifications You’ll Need The Basics: Bachelor's degree in business, arts and sciences, or related field 4+ years of experience in customer service or financial services operations In lieu of a degree, 6+ years of experience in customer service or financial services operations Bonus Points If You Have: Master's degree in business, arts and sciences, or related field 4+ years of experience in applicable line of business (credit cards, deposits, personal loans, student loans), or related field Application Deadline: The application window for this position is anticipated to close on Jun-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

About This Role Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our

collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.

And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description:

What You’ll Do Implement strategies and systems improvements to support business operations. Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues. How You’ll Do It Assess root causes and solutions for issues that arise. Lead performance improvement implementations. Partner with internal teams and external partners to define implementation requirements and timelines. Ensure operational readiness for all implementations, technology, and process changes. Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows. Document processes and process flows. Drive the development and enhancement of reporting metrics. Qualifications You’ll Need The Basics: Bachelor's degree in business, arts and sciences, or related field 4+ years of experience in customer service or financial services operations In lieu of a degree, 6+ years of experience in customer service or financial services operations Bonus Points If You Have: Master's degree in business, arts and sciences, or related field 4+ years of experience in applicable line of business (credit cards, deposits, personal loans, student loans), or related field Application Deadline: The application window for this position is anticipated to close on Jun-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation: The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com . What are you waiting for? Apply today All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

(Know Your Rights & Pay Transparency Nondiscrimination Provision) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email

HireAccommodation@discover.com

.Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

Learning & Development Never get tired of learning

Mentors, a Tech Academy, Shine Brighter U: there are all sorts of ways to develop as part of our team. We hope they inspire you to grow. After all, brighter futures are what we’re all about. Hear about life in Customer Service from our team

What should a candidate wear when interviewing with Discover? For an interview, you always wanna dress for success. You really wanna make … Samantha How would you describe Discover to someone who’s never worked here? So working for Discover, specifically applying to the New Castle, Delaware … Jessica Billing Dispute Escalation and Department Mentor and Subject Matter Expert How realistic is internal mobility within Discover? So internal mobility isn't just realistic. It's honestly commonplace. I … Team Coach Diversity, Equity & Inclusion Feel at home in a business where everyone accepts everyone

When you feel at home in a team, there’s nothing you can’t achieve. With our Diversity, Equity & Inclusion (DE&I) program and 10 Employee Resource Groups, everyone belongs. A step-by-step guide to kicking off a career with us.

01 Step two Play our Pymetrics mini-games

03 Step three Join us for an interview

04 Step four Receive your offer (subject to screening)

05 Step five Enjoy our on-boarding experience

1/02 2/02 Apply Now

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