![MultiPlan](https://media.trabajo.org/img/noimg.jpg)
Call Center Customer Service Rep
2 months ago
Call Center Customer Service Rep - start 3/21/2022 in Naperville, IL at MultiPlan Location *
**Location:**
**Experience:**
Not Specified **Job Description**
Imagine a workplace that encourages you to **interpret**, **innovate** and **inspire**.
Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and **inspire** positive change. You can be part of an established company that helps our customers thrive by **interpreting** our client's needs and tailoring **innovative** cost management solutions.
**We are MultiPlan and we are where bright people come to shine**
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner. You can earn an hourly rate of up to $18.50 per hour and also have the opportunity to receive additional bonuses based on your performance
We will provide you with an excellent paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees.
This is a full-time (40 hours per week) position and new employees:
* will attend a paid training session
+ the training will be held Monday - Friday from 8:00 am - 4:30 pm Central time (9:00 am - 5:30 pm Eastern time).
* will be assigned an 8 hour shift after completing the training
+ the shift hours will be Monday - Friday anywhere from 7:00 am to 7:00 pm Central time (8:00 am - 8:00 pm Eastern time).
+ Twice per year, employees are able to pick from available shifts. These shifts are then fixed for a six month time period.
As a Service Advisor in our call center, you will provide quality customer service by effectively responding to a variety of inquiries from customers while documenting all cases according to established policies and procedures.
JOB ROLES AND RESPONSIBILITIES:
- Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
- Provide customer satisfaction to both internal and external customers.
- Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
- Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
- Handle routine customer inquiries and assess call escalation; work with Sr. Service Advisor and Team leader on resolution. Redirect calls as needed.
- Provide direction to providers, clients and members regarding Network Operations processes as needed.
- Identify trends or process improvements to gain call center efficiencies and quality assurance concerns.
- Collaborate, coordinate and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company's Core Competencies and values held within.
- Please note due to the exposure of PHI sensitive data, this role is considered to be a high risk role.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Find more information on what it's like to be a MultiPlan employee, please go to our Careers page on .
**Job Requirements**
JOB REQUIREMENTS (Education, Experience, and Training):
* Minimum High School Diploma or G.E.D.
* Minimum 1 year customer service experience
* Previous call center experience required
* Communication (written, verbal, listening) organization, telephone, and data entry skills
* Knowledge of medical and claim terminology is desired
* Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
* Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
* Ability to effectively handle multiple tasks, prioritize and manage time in a fast paced environment
* Ability to work independently as well as part of a team
* Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.
* Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
* Ability to work full-time (40 hr.) work week with regular and consistent attendance.
* Ability to work a flexible schedule to accommodate phone queues
* Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
***Benefits of working at MultiPlan***
At MultiPlan, you will be part of an organization with a proud 40-year legacy of experience and growth. We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive and we offer a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical, dental and vision insurance
* Life insurance
* Optional and dependent life insurance
* Short- and long-term disability
* 401(k)
* Paid time off
* Paid company holidays
* Tuition reimbursement
* Flexible Spending Account
* Employee Assistance Program
**Pursuant to Colorado's "Equal Pay for Equal Work Act", the following salary is provided solely for applicants living in Colorado: $18.50. If an applicant does not live in Colorado, this salary range may not apply. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
***Opportunity. Recognition. Satisfaction. Grow your career with MultiPlan*** MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please .
-
Automotive BDC Service/ call center
1 month ago
Naperville, United States Toyota of Naperville Full timeThe Dan Wolf Automotive Group is hiring and we want to talk to you! Can you multitask, are an excellent listener, and have strong verbal communication skills. If so, this may be the position for you. As a BDC Serivce representative you’ll play an important supporting role in the success of our business by ensuring that customers are...
-
Customer Service Rep(09194)
6 days ago
Naperville, United States Domino's Franchise Full timeJob DescriptionJob DescriptionCompany DescriptionStarting from $13/HourDomino's Pizza is hiring immediately for Pizza Cooks/Customer Service Representatives.Part-time and full-time permanent positions are availableNights and WeekendsLooking for something fast-paced & a schedule that works with you, not against you?! Domino’s Pizza is perfect for those...
-
Call Center Manager
2 weeks ago
Naperville, Illinois, United States Gateway Foundation Inc Full timeWho is Gateway Foundation?Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and...
-
Freight Customer Service Rep
2 weeks ago
Naperville, United States U.S. Bancorp Full timeU.S. Bank Freight Payment. Customer Support Help Desk. Position Description. Provide high quality customer support through telephone inquiries and email. Detailed research and problem solving. Duties & Responsibilities. Answer customer calls/emails a Customer Service, Freight, Account Manager, Service, Skills, Microsoft, Retail, Banking
-
Credit Union Call Center Representative
3 days ago
Naperville, United States The LaSalle Group Full timeHop into spring with a new job opportunity! Our client in Naperville, IL is looking for a Credit Union Call Center Representative to join their team! This member-driven credit union provides their clients with 24/7 access to products and services that will help them achieve their financial goals. Credit Union Call Center Representative Responsibilities: ...
-
Credit Union Call Center Representative
2 months ago
Naperville, United States The LaSalle Group Full timeHop into spring with a new job opportunity! Our client in Naperville, IL is looking for a Credit Union Call Center Representative to join their team! This member-driven credit union provides their clients with 24/7 access to products and services that will help them achieve their financial goals. Credit Union Call Center Representative Responsibilities: ...
-
Patient Service Rep
1 week ago
Naperville, United States Endeavor Health - Edward-Elmhurst Healthcare Full timePosition: Patient Service Rep. Location: 120 Spalding, Naperville, IL - Full Time: 36 Hours: Monday-Friday 8 am-4:30 pm. Required Travel: No What you will need:High School or GED Required. Associates Degree Business Administration/ Management Preferr Clinic, Patient, Service, Pain, Healthcare
-
Field Service Technician/ Industrial Mechanic
2 weeks ago
Naperville, United States Triad Service Center Full time $18 - $25Job DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the Naperville, IL area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...
-
Field Service Technician/ Industrial Mechanic
3 months ago
Naperville, United States Triad Service Center Full timeJob DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the Naperville, IL area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...
-
Customer Service Rep02713
5 days ago
Naperville, United States Domino's Franchise Full timeJob Description At NRJM, Inc., our team members always come first. Being the best & providing the best requires exceptional team members working together & we need you to help us! As part of our crew, you are responsible for: Operating equipment Prepping products Stocking ingredients from delivery area, work area & walk in cooler Taking telephone orders...
-
Contact Center Representative
4 days ago
Naperville, United States TEKsystems Full timeDescription: The Contact Center Representative is the members’ first impression – as well as ongoing representation – of the credit union’s service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. First line of contact – reps...
-
Front Desk Rep
3 months ago
Naperville, United States Red Roof Full time** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02462 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...
-
Account Rep
2 months ago
Naperville, United States USHA - Chicagoland Full timeMake an Impact:In nearly a recession proof industry; You'll work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services. Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the...
-
Customer Service Representative
3 months ago
Naperville, United States Woody Buick GMC of Naperville Full timeWoody Buick GMC in Naperville is Chicaogland’s largest GM Dealership. We are a family-owned dealership focused on customer satisfaction and community. We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center.Compensation: $20.00 hourlyResponsibilities:Respond...
-
Service Center Director
2 days ago
Naperville, Illinois, United States Valvoline Instant Oil Change Full timeExciting Career Opportunity at a Reputable Automotive CompanyValvoline Instant Oil Change is seeking a highly skilled and experienced professional to lead our service center team. As a Service Center Director, you will be responsible for managing the daily operations of the service center, including team leadership and customer service.Key...
-
Contact Center Representative
5 days ago
Naperville, United States TEKsystems Full timeDescription: The Contact Center Representative is the members first impression as well as ongoing representation of the credit unions service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. First line of contact reps will assist with first...
-
Body Shop CSR
5 days ago
Naperville, United States Gerald Auto Group Full timeBody Shop Customer Service Representative - Automotive We are looking for individuals who have a passion for people in a work environment dedicated to our customers and the success of our team members. This position requires versatility in handling customers and the details associated with ensuring a positive experience throughout the repair process. Job...
-
Body Shop CSR
3 months ago
Naperville, United States Gerald Auto Group Full timeJob DescriptionJob DescriptionBody Shop Customer Service Representative – AutomotiveWe are looking for individuals who have a passion for people in a work environment dedicated to our customers and the success of our team members. This position requires versatility in handling customers and the details associated with ensuring a positive experience...
-
Customer Service
3 months ago
Naperville, United States Bella Baby Photography Full timeJoin our Customer Service Team! We are seeking a full-time customer service representative to work from our Studio in Naperville Who We Are: Experienced photographers, self-starters constantly sharpening their skills, small business owners, students, parents, former nurses, people looking to get their baby fix you name it. The Customer Service Team is...
-
Senior Customer Service Specialist
2 weeks ago
Naperville, United States MultiPlan Full timeImagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring...