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Automotive BDC Service/ call center

3 months ago

Naperville, United States Toyota of Naperville Full time

The Dan Wolf Automotive Group is hiring and we want to talk to you 

Can you multitask, are an excellent listener, and have strong verbal communication skills. If so, this may be the position for you. As a BDC Serivce representative you’ll play an important supporting role in the success of our business by ensuring that customers are satisfied. 

Representatives handle incoming and outgoing customer calls, using their knowledge of products, services, and policies to assist callers with their service-related appointments. As a call center representative, you'll speak with customers, listen to their needs, clarify information, and offer convenient schedules. This full time position works 4 weekdays and Saturday. If your qualifications match our request and you have an interest in growing with a great team, this could be your position 

WE OFFER:

  • Paid Vacation after 90 days
  • Eligible for up to 5 weeks of Paid Vacation
  • Paid Holidays
  • 5 day work week
  • Paid Training
  • Uncapped earning potential
  • Growth opportunities 
  • Excellent Health, Dental, & Vision Insurance
  • 401K
  • Positive & motivating work environment 

RESPONSIBILITIES:

  • Wow customers with an unmatched level of customer service
  • Handle all outbound phone appointments
  • Deliver inquiries/messages intended for other service personnel and departments promptly
  • Speak directly with customer to assist with all inquiries, issues and offer additional services
  • Use scripts

REQUIREMENTS:

  • Positive Attitude
  • Good verbal and written communication skills
  • Self-motivation and self sufficient
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Drive to succeed customer expectations
  • Excellent organizational skills

Auto, Auto Service, Customer Care, Customer Service, Customer Service Representative, Customer Service Rep, Business Development, BDC, Internet Agent