Customer Technical Support Specialist

4 days ago


Little Ferry, United States Talentify.io Full time

Employer Industry: Diabetes Technology

Why Consider This Job Opportunity

Salary up to $21.50/hr Opportunity for career advancement and growth within the organization Competitive compensation package including bonus, equity, and robust benefits Innovative technology and supportive work culture Flexibility to work shifts including weekends, holidays, and beyond regularly scheduled workday as needed Chance to be part of a team that prioritizes employee happiness and productivity

What To Expect (Job Responsibilities)

Respond to customer technical inquiries via phone calls, chat messages, and emails Troubleshoot issues related to the company's insulin pump, software, mobile app, and online patient portal Document all customer interactions accurately in the CRM system Propose improvements to customer-related processes and materials Ensure compliance with company policies and regulatory requirements

What Is Required (Qualifications)

High School diploma required Bilingual in English/Spanish or English/French desired Clear verbal and written communication skills Ability to work in a fast-paced environment and react to changing situations Minimum 1 year of previous customer service experience

How To Stand Out (Preferred Qualifications)

Experience working in a HIPAA environment highly preferred Previous IT helpdesk experience Familiarity with troubleshooting hardware, software, and network connectivity issues

#DiabetesTechnology #CustomerService #CareerGrowth #CompetitivePay #InnovativeTechnology

At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. #J-18808-Ljbffr



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