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Client Experience and Sales Coordinator

3 months ago

Jacksonville, United States Four Friends Fitness Full time

Job Summary:

As a Client Experience and Sales Coordinator at our personal training studio, your role encompasses a diverse set of responsibilities, balancing the cultivation of strong client relationships with the pursuit of new business growth. Your mission is to ensure existing clients have a remarkable experience while also contributing to our studio's expansion. You'll be the point person for potential client inquiries, potential client follow-ups, marketing integration, sales pipeline management, and client experience plan execution.

Key Responsibilities:

1. Marketing Plan Integration:

Collaborate with the marketing and events teams to align your efforts with our marketing plan and calendar, ensuring consistency in messaging and branding.

Leverage marketing initiatives to enhance client interactions and promotions.

2. Inquiries Management:

Promptly respond to inquiries from potential clients via phone and email, offering comprehensive information about our programs and addressing their questions.

Maintain a meticulously organized database to keep track of inquiry details for efficient follow-up.

3. Lead Generation:

Identify and explore opportunities for lead generation, including partnerships, referrals, and community engagement.

Actively seek opportunities to expand our client base and contribute to business growth by providing inputs to the marketing and events teams.

4. Follow-up and Lead Nurturing:

Initiate follow-up communication through calls and emails with potential clients who have expressed interest but haven't yet committed.

Implement strategies to nurture leads, ensuring continued engagement and education about our offerings.

5. Sales Pipeline Management:

Maintain a transparent and systematic sales pipeline, tracking the progress of potential clients from initial inquiry to enrollment to program participation.

Regularly update the sales team on lead status and developments.

6. Client Onboarding:

Greet clients warmly and provide them with a tour of the facility, if necessary.

Conduct thorough assessments of client documentation to ensure accuracy.

Evaluate documentation to make note of preferences, limitations, and goals.

Orient new clients to studio policies and membership options.

Handle client scheduling needs – changes to class times, booking classes, etc.

If clients have issues with their accounts forward them to management to resolve the issue.

7. Client Experience Planning and Execution:

Execute the studio's client retention plan, organizing and overseeing client appreciation events, challenges, and workshops.

Create a monthly newsletter by collecting input from team members.

Monitor client engagement and participation in studio activities to foster a sense of community.

Identify and address potential issues or obstacles to ensure client satisfaction.

Document client successes, milestones, and client-focused resources.

Maintenance of gym appearance and smell, studio tasks

Inventory Management across all studios for studio supplies, equipment, and all promotional materials.

Qualifications:

Exceptional communication and interpersonal skills for effective engagement with potential and existing clients.

A sales-oriented mindset, with the ability to manage and prioritize leads effectively.

Understanding of marketing strategies and the ability to integrate them into client interactions.

Strong organizational skills and time management abilities.

A genuine interest in fitness and a belief in the value of personal training.

Problem-solving skills to address client inquiries and concerns effectively.

Positive attitude

In this multifaceted role, you'll play a critical part in shaping client experiences, managing leads, integrating marketing strategies, and executing retention plans. By effectively handling inquiries, nurturing leads, aligning with marketing efforts, and promoting client satisfaction, you will actively contribute to the growth and success of our personal training studio.

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